Guest Experience Supervisor

14 hours ago

London, Greater London, United Kingdom Strand Palace Hotel Full time
About the Role

We are seeking a highly skilled Guest Experience Supervisor to join our team at Strand Palace Hotel. As a key member of our operations team, you will be responsible for ensuring that our guests receive exceptional service and have a memorable stay with us.

Key Responsibilities
  • Maintain effective communication within the team through daily shift handovers and team briefings
  • Ensure team members have knowledge of all VIP amenities and procedures
  • Control the lobby and supervise luggage porters, doormen, and luggage storage
  • Pay special attention to VIP guests and ensure a smooth stay from check-in to check-out
  • Monitor guest scores and respond to online reviews and surveys
Requirements
  • Experience in hotels or similar industry
  • Knowledge of property-based systems is an advantage
  • Passion for delivering exceptional customer service
  • Ability to thrive in a fast-paced and dynamic environment
What We Offer

As a Guest Experience Supervisor at Strand Palace Hotel, you will have access to a range of benefits, including hotel discounts, employee discount rate, complimentary meals, professional training, and more.

We are committed to providing a sustainable future for our staff and the planet. Our hotel has received the Green Key award and is part of the Future Plus programme, which works towards activating and implementing initiatives for the environment, social responsibility, economic impact, diversity, and inclusion.

Join us in our mission to deliver exceptional service and create a memorable experience for our guests.

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