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Housing Liaison Officer

2 months ago

Dewsbury, Kirklees, United Kingdom Hays Specialist Recruitment Limited Full time

Your new company, a reputable Social Housing provider, is seeking an experienced Housing Liaison Officer to join their team. This role offers a wide range of responsibilities, including:

Liaison and Communication

  • Coordinate with residents before, during, and after property installations or maintenance work.
  • Schedule and confirm appointments with residents for various services.
  • Maintain open communication channels with site management, contractors, and residents.
  • Address resident enquiries, concerns, and feedback promptly.
Requirements

  • Experience of excellent, face-to-face customer service experience.
  • Experience of successful and effective collaborative working, internally and with external agencies, to achieve goals.
  • Demonstrable work with SMART objectives and proactively striving to exceed performance targets set.
  • A good level of digital competency.
  • Demonstrable experience of responding sensitively to a diverse client group.
  • Understanding of social housing.
What You'll Get

You will get a permanent role with a leading social housing provider in Leeds, with a salary of around £33,000 per annum + package.