Corporate Services Manager
1 month ago
We are seeking a highly skilled Corporate Services Manager to join our growing Professional Services team. As a key member of our team, you will be responsible for delivering high-quality consultancy services to our customers, working closely with our sales team to identify opportunities and develop solutions.
Key Responsibilities:
- Street Works Product Consultancy: Provide expert advice and guidance to customers on the use of our Street Works software, identifying and delivering high-quality services.
- Pre-sales and Identifying Opportunities: Collaborate with the sales team to identify potential customers and develop solutions to meet their needs.
- Business Analysis: Work with customers to understand their business processes and identify areas for improvement, developing comprehensive sets of requirements aligned to business objectives.
- Job Scheduling and Task Management: Manage your own time and prioritize tasks in accordance with the objectives set by the management team, proactively highlighting any issues or exceptions.
- Solution Development: Assist in the development of both the product and services, shaping the future direction of our Street Works software.
- Training and Associated Materials: Conduct key user training to customers in your areas of specialization, using prepared training materials.
- Customer Support: Provide third-line functional support on escalations, working closely with the support team to resolve customer issues.
About the Role:
This is a hybrid role, working a minimum of one day based in the office and four days working from home per week. You will be required to travel regularly, sometimes including overnight stays and/or travel in the evenings. A clean driving license is ideal.
Requirements:
- Strong IT skills and understanding of the software implementation process.
- Great communication skills, able to adjust the style of delivery to varying audiences.
- Ability to work on different tasks simultaneously, identifying key priorities.
- Strong time management, organizational skills, and diligence in preparation.
- Excellent interpersonal and presentation skills.
- Proven knowledge of analyst frameworks, business processes, and business requirements methodologies.
- Proven ability to integrate with teams and build relationships with clients.
- Strong analytical skills as well as creative problem-solving.
- Excellent communication and collaboration skills.
About Us:
We are a well-established business, specializing in the development and supply of Works and Asset Management systems to local government and utility services sectors. We have an unrivalled reputation for the delivery of quality products and services, and a history of approaching forty years of ethical business practices and consistent profitability.
What We Offer:
We offer a competitive salary, plus benefits including an excellent pension scheme and share option scheme. We are a friendly and sustainable business, operating in an ethical framework where employees are valued as being part of the fabric of what we offer to our customers.
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