Telephone Credit Controller

2 days ago


Sheffield, Sheffield, United Kingdom More Recruitment SLC LTD Full time
About the Role
More Recruitment SLC LTD is seeking a skilled Telephone Credit Controller to join our team. As a key member of our debt collection team, you will be responsible for making and receiving telephone calls from businesses and individuals to recover outstanding debts. You will also be expected to handle difficult conversations in a sensitive and professional manner with customers over the telephone.

The ideal candidate will have previous experience working in a call centre or credit control type environment and possess clear and confident communication skills, both written and verbal. You should also be able to enter accurate records of conversations and payment agreements into a customer database.

Key Responsibilities:
• Making and receiving telephone calls to recover outstanding debts
• Handling difficult conversations with customers in a sensitive and professional manner
• Entering accurate records of conversations and payment agreements into a customer database
• Following processes and guidelines regarding debt collection
• Opportunities for career advancement and professional growth

Benefits:
• Estimated salary: £25,000 - £30,000 per annum
• Attractive bonus and performance rewards scheme
• Commission pay structure
• Hybrid working arrangement after 6-month probation (3 days at home, 2 in the office)
• Employee Assistance Programme
• Company pension scheme

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