Vehicle Industry Operations Specialist
3 weeks ago
Job Title: Automotive Technical Specialist
Description:
Vizion Network Ltd. is seeking a highly skilled Automotive Technical Specialist to join our team. This role requires strong technical expertise and excellent communication skills to effectively manage daily workload and drive down parts back-orders issues across the Repair Network.
Key Responsibilities:
- First level point of contact for customers, clients, repair network members, suppliers, and partners
- Self-manage daily workload
- Receive incoming calls/emails and act promptly
- Process and resolve fast track total loss vehicles
- Work with Repair Network to reduce outstanding parts on back order
- Maintain all spreadsheets
- Highlight potential process improvements
- Identify training requirements
- Meet agreed targets
- Carry out ad hoc administration tasks
Requirements:
- Estimated salary: £38,500 per annum
- Good knowledge of Microsoft Office
- Excellent telephone manner
- Knowledge of Audatex an advantage
- Able to build and maintain relationships
- Ability to work to agreed deadlines and targets
- Able to work as part of a team and autonomously
- Good planning and organisational skills
- Customer focused
- Commitment to providing a first-class service
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