Retail Customer Service Representative

1 month ago


Evesham, Worcestershire, United Kingdom Entain Full time
Deliver Exceptional Customer Service

As a Retail Customer Service Manager at Entain, you will be responsible for delivering top-notch customer service and driving standards on a daily basis. You will be an integral part of the Entain family, working in our exciting and dynamic betting shops where no two days are the same.

Reporting to the Shop Manager, you will be part of the Shop team, serving customers and building a rapport to encourage repeat custom. You will be expected to deliver outstanding customer service, always urging safer gambling, and taking bets on a wide range of sports and events.

Key Responsibilities:

  • Deliver exceptional customer service
  • Urging safer gambling
  • Take bets on a wide range of sports and events
  • Process customer transactions, including cash handling
  • Help demonstrate our products and betting terminals to customers
  • Handle customer complaints or concerns with empathy and problem-solving skills
  • Work towards defined targets and goals
  • Maintain high shop standards
  • Open or close the shop as needed

Working Patterns:

Our shops can be open from Monday to Sunday, 8am to 10pm, depending on the location. This includes weekends and bank holidays. Your typical weekly rota will be made up of a blend of long opening shifts, long closing shifts, and shorter evening shifts, and will vary week to week. As a key holder, you will be responsible for opening and closing the shop.

Benefits:

  • Optional overtime subject to availability
  • Pension Scheme and annual ShareSave
  • Discounts with hundreds of retailers through Entain Deals
  • Healthcare and wellbeing support
  • Development opportunities

At Entain, we believe in the importance of a healthy work-life balance and commit to providing you with your rota at least four weeks in advance. We are an inclusive and supporting community where everyone is celebrated for being themselves.



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