Claims Leadership Specialist

11 hours ago


Glasgow, Glasgow City, United Kingdom Direct Line Insurance Group Full time
About the Job

We are seeking a Claims Leadership Specialist to join our team, responsible for leading, inspiring, and developing a dynamic team to deliver exceptional customer service and effective indemnity control.

Key responsibilities include:

  • Managing and enhancing relationships with key suppliers to maintain performance and compliance.
  • Developing and implementing performance enhancement initiatives to foster continuous improvement within the team.
  • Maintaining and applying technical knowledge across Large & Complex Loss specialisms to support claims handling and broader business projects.

The successful candidate will have experience working within Home Claims, with strong technical knowledge of complex loss cases. You will also possess exceptional internal and external stakeholder engagement and management capabilities, building strong and collaborative relationships.

We offer a competitive salary of £60,000 - £80,000 per annum, depending on experience, plus a range of benefits including 9% employer pension contribution, annual company bonus of up to 10%, and 25 days holiday allowance.

About Us

We are Direct Line Insurance Group, a customer-obsessed market powerhouse combining decades of industry experience with talented people in every field. Our hybrid model way of working offers a 'best of both worlds' approach, combining the best parts of home and office-working, offering flexibility for everyone.


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