Senior Delegate Support Coordinator

2 weeks ago


Milton Keynes, Milton Keynes, United Kingdom Volkswagen Full time

About the Role

The Volkswagen National Learning Centre is seeking a highly skilled and experienced Delegate Support Coordinator to join their team in Milton Keynes. As a key member of the Network Engagement Team, you will play a vital role in supporting the retailer network and providing exceptional customer service.

Key Responsibilities

  • Provide high-level support to the retailer network, responding to queries and resolving issues in a timely and professional manner.
  • Manage and maintain accurate records of delegate interactions, ensuring seamless communication and efficient workflow.
  • Collaborate with the Network Engagement Team to develop and implement effective solutions to meet the needs of the retailer network.
  • Develop and maintain strong relationships with key stakeholders, including retailers, trainers, and other Volkswagen Group UK teams.
  • Stay up-to-date with Volkswagen Group UK policies, procedures, and initiatives, ensuring compliance and effective implementation.

About You

  • Proven experience in a customer-facing role, with a strong track record of delivering exceptional customer service.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with stakeholders at all levels.
  • Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
  • Ability to work in a fast-paced environment, with a flexible and adaptable approach to meet changing business needs.
  • Proficient in Microsoft Office, with experience of using learning management systems and other software applications.

What We Offer

  • A competitive salary and benefits package, including 25 days' annual leave and a range of employee discounts.
  • Opportunities for career development and progression, with a focus on employee growth and well-being.
  • A dynamic and supportive work environment, with a strong focus on teamwork and collaboration.
  • Access to ongoing training and development opportunities, to ensure you stay up-to-date with the latest industry trends and best practices.


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