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Night Front Desk Representative

2 months ago

London, Greater London, United Kingdom The Standard London Full time
Role Overview

We are seeking a highly skilled and enthusiastic Night Front Desk Agent to join our team at The Standard London. As a Night Front Desk Agent, you will be responsible for providing exceptional customer service to our guests, ensuring a seamless arrival and departure experience, and providing information on hotel services.

Key Responsibilities:

  • Provide unparalleled levels of hospitality to our guests
  • Assist guests with their queries and unexpressed wishes
  • Manage detailed administration tasks and guest interactions with ease
  • Work effectively in a high-volume, high-energy environment
  • Be highly social, upbeat, and friendly, with excellent communication skills

Requirements:

  • A proven background in a customer-facing role, ideally in a similar lifestyle or boutique hotel sector
  • Flexibility to work shifts, including evenings, nights, and weekends
  • Exceptional administration and organisation skills, with great attention to detail
  • Fluency in English, with the ability to communicate effectively with guests from diverse backgrounds
  • Experience of using Opera PMS is required

What We Offer:

  • Meals on duty
  • Uniform and onsite laundry service
  • Pension scheme
  • Life assurance (2 x annual salary)
  • Medical assistance, including online GP and physio
  • Employee assistance programme with wellbeing service
  • Discount platform, including gym membership
  • Worldwide travel discounts via The Standard Advantage platform
  • Employee and family rates across all Standard and Bunkhouse properties
  • In-house experience programme
  • F&B discounts ranging from 25-50%
  • Recruitment referral bonus up to £1,000
  • Tuition aid scheme and subsidised training
  • Season ticket loan and bike 2 work scheme
  • Social committee with regular monthly social activities