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Helpline Support Specialist

2 months ago

Norwich, Norfolk, United Kingdom Beat eating disorders Full time

We are committed to improving our service delivery for our beneficiaries, and we are seeking a skilled professional to join our team as a Helpline Advisor. This role is a great opportunity for individuals who are passionate about providing exceptional customer service and making a positive impact in the lives of others.

Key Responsibilities:

  • Provide empathetic and non-judgmental support to individuals struggling with eating disorders and related issues.
  • Collaborate with colleagues to develop and implement effective support strategies.
  • Stay up-to-date with the latest research and best practices in the field of eating disorders.
  • Contribute to the development of educational resources and materials for beneficiaries.

Requirements:

  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Strong understanding of eating disorders and related issues.
  • Ability to maintain confidentiality and handle sensitive information.

What We Offer:

  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.