Student Services and Hospitality Coordinator

4 weeks ago

Greenford, Greater London, United Kingdom English Path Full time
Job Description

At English Path, we are seeking a highly motivated and customer-focused individual to join our Student Services and Hospitality team as an Intern. This is an exciting opportunity to work in a dynamic and rapidly growing global English language school that empowers students of all ages through language learning and cultural experiences.

About English Path

We provide a diverse range of courses, including General English, French and German; Academic and Exam preparation, Electives, Pathway programmes and Professional Certificate programmes. Our curriculum is designed to not only encourage students to enhance their language skills, but also facilitates immersion into the local culture through themes which connect the classroom to real-world experiences. We also offer additional ancillary services such as high-quality accommodation, student insurance and transfers.

Key Responsibilities

  • Welcome new students and ensure a smooth orientation experience.
  • Foster a customer service-focused culture for improved student retention.
  • Lead diverse social program activities to enhance student engagement.
  • Address student inquiries promptly, including courses, accommodation, and well-being.
  • Efficiently manage and resolve student issues and complaints.
  • Collect and analyse feedback for continuous improvement and high satisfaction.
  • Coordinate with EP head office on post-arrival service matters.
  • Contribute to managing student accommodation and collaborate for optimal service delivery.
  • Actively identify and implement opportunities for service enhancement.
  • Assist with administrative tasks as required.

Requirements

  • Strong communication and interpersonal skills.
  • Proficiency in Microsoft Office Suite and quick adaptability to new software.
  • Ability to work both independently and within a team.
  • Positive attitude and adaptability in a dynamic environment.
  • Customer-focused mindset with a passion for assisting others.
  • Familiarity with the education industry and study abroad programs is beneficial.

What We Offer

  • Full-time interns committing up to 40 hours per week will receive a stipend of £150 per week along with paid public transport expenses.
  • Part-time interns will be offered a complimentary morning English course, committing up to 20 hours per week, during the afternoon/evening.
  • Internship Duration: 3 to 6 months

Other Information

The Student Services and Hospitality Intern will also be expected to demonstrate their commitment:

  • To EP's values and regulations, including equal opportunities policy.
  • To EP's Social, Economic and, Environmental responsibilities and, minimise environmental impact in the performance of the role, and actively contribute to the delivery of EP's Environmental Policy.
  • To EP's Health and Safety responsibilities to ensure their contribution to a safe and secure working environment for staff, students, and other visitors to the campus.

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