Sales Ambassador

4 days ago


Woking, Surrey, United Kingdom Moss Full time
Job Overview

Moss is a renowned menswear brand dedicated to delivering exceptional customer experiences. We're seeking a passionate and dedicated individual to join our team as a Sales Associate.

Key Responsibilities
  • Customer Service - Deliver exceptional customer experiences, following the Moss Essential Steps of Service, and consistently meet customer expectations.
  • Product Knowledge - Develop in-depth knowledge of our services, including Hire, Custom Made, Retail, Alterations, Ship from Store, and effectively communicate this to customers.
  • Store Performance - Identify opportunities to improve store performance, enhance customer experience, and contribute to business Key Performance Indicators (KPIs).
  • Inventory Management - Maintain accurate inventory levels, adhere to stock and cash control procedures, and minimize loss.
  • Appointment Process - Effectively utilize the appointed platform, ensuring accurate status information and timely communication with customers.
About You
  • Personal Attributes - Reflect the Moss aesthetic through personal style and presentation, embody resilience, efficient time management, and a passion for the brand.
  • Communication Skills - Demonstrate outstanding communication abilities to inspire, guide, and foster meaningful relationships with colleagues and customers.
  • Core Values - Consistently embody Moss's core values and behavioural competencies in daily responsibilities and interactions.
What We Offer
  • Employee Discount - 70% discount across all stores.
  • Team Reward Pay Scheme - Generous bonus scheme, paying up to 15% of your gross monthly salary each month.
  • Refer a Friend - £500 bonus for successful referrals for Managers.
  • Season Ticket Loan - Financial support for commuting.
  • Cycle to Work Scheme - Encouraging eco-friendly travel.
  • Discounted Gym Membership - With PureGym.
  • Life Insurance - Providing peace of mind for colleagues.
  • Ongoing Development - Tailored to suit your career ambitions from day one.
  • Access to Moss Learning - An online learning platform for skill enhancement.
  • Employee Hub - Easy access on the go to colleague benefits, recognition, wellbeing, and company updates.
  • New Baby Gift - Celebrating important personal milestones of colleagues.


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