Sales Ambassador
4 days ago
Moss is a renowned menswear brand dedicated to delivering exceptional customer experiences. We're seeking a passionate and dedicated individual to join our team as a Sales Associate.
Key Responsibilities- Customer Service - Deliver exceptional customer experiences, following the Moss Essential Steps of Service, and consistently meet customer expectations.
- Product Knowledge - Develop in-depth knowledge of our services, including Hire, Custom Made, Retail, Alterations, Ship from Store, and effectively communicate this to customers.
- Store Performance - Identify opportunities to improve store performance, enhance customer experience, and contribute to business Key Performance Indicators (KPIs).
- Inventory Management - Maintain accurate inventory levels, adhere to stock and cash control procedures, and minimize loss.
- Appointment Process - Effectively utilize the appointed platform, ensuring accurate status information and timely communication with customers.
- Personal Attributes - Reflect the Moss aesthetic through personal style and presentation, embody resilience, efficient time management, and a passion for the brand.
- Communication Skills - Demonstrate outstanding communication abilities to inspire, guide, and foster meaningful relationships with colleagues and customers.
- Core Values - Consistently embody Moss's core values and behavioural competencies in daily responsibilities and interactions.
- Employee Discount - 70% discount across all stores.
- Team Reward Pay Scheme - Generous bonus scheme, paying up to 15% of your gross monthly salary each month.
- Refer a Friend - £500 bonus for successful referrals for Managers.
- Season Ticket Loan - Financial support for commuting.
- Cycle to Work Scheme - Encouraging eco-friendly travel.
- Discounted Gym Membership - With PureGym.
- Life Insurance - Providing peace of mind for colleagues.
- Ongoing Development - Tailored to suit your career ambitions from day one.
- Access to Moss Learning - An online learning platform for skill enhancement.
- Employee Hub - Easy access on the go to colleague benefits, recognition, wellbeing, and company updates.
- New Baby Gift - Celebrating important personal milestones of colleagues.
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