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Lead Front Office Night Supervisor
4 weeks ago
Experience the luxury of Fairmont St. Andrews as a key member of our Front Office Team.
We are seeking a dedicated and experienced Night Supervisor to oversee overnight services and security of guests and property in the absence of the Night Manager.
This exciting opportunity is perfect for someone who is passionate about delivering exceptional service, ensuring seamless guest experiences, and leading by example.
The successful candidate will be responsible for:
- Providing operational supervision during the night and maintaining high standards of quality service.
- Serving as a point of contact for all guests during their stay and undertaking Duty Management responsibilities at the resort.
- Ensuring effective follow-up of all guest requests in line with Fairmont standards.
- Assisting the Night Manager in training and developing the team, promoting positive discussions and implementation of Standard Operating Procedures.
To excel in this role, you will require:
- A minimum of 2 years of experience in a similar position.
- Excellent English communication skills, both verbal and written.
- Strong presentation and customer relationship skills.
- An energetic and passionate approach to work.
- An innovative mindset to drive success.
In return, we offer:
- A competitive salary of £32,000 - £40,000 per annum, depending on experience.
- An employee benefit card offering discounts worldwide.
- The opportunity to make a difference in the local community through our Corporate Social Responsibility activities.
- Complimentary shuttle service to and from St. Andrews.
- Meals on duty.
- 50% off food and beverage purchases.
- Discounted bed and breakfast stays.
- Access to our award-winning spa and leisure facilities.
Fairmont St. Andrews is one of Scotland's most iconic 5-star luxury hotels and resorts, located on the outskirts of St Andrews. Our stunning 213-bedroom property boasts two championship golf courses, an award-winning spa, and multiple dining options. With easy access to Leuchars Railway station and Dundee, we offer a world-class experience for our guests and colleagues alike.
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