Nighttime Hotel Operations Lead

1 week ago


Saint Andrews, Fife, United Kingdom Accor Hotels Full time

We are looking for a highly skilled and experienced Nighttime Hotel Operations Lead to join our team at Accor Hotels. As a key member of our Front Office Team, you will be responsible for overseeing overnight services and security, ensuring that our guests receive the highest level of quality service during their stay.

Responsibilities:

The ideal candidate will possess excellent leadership skills, with the ability to motivate and train a team to deliver exceptional results. You will work closely with the Night Manager to ensure seamless operations and provide support in all aspects of the resort's nighttime activities.

  • Lead the Front Office Team during nighttime operations, ensuring that all services meet our high standards.
  • Act as a point of contact for all guests, providing timely assistance and resolving any issues that may arise.
  • Collaborate with the Night Manager to train and develop the team, using company policies and Standard Operating Procedures as guidelines.

You will also be responsible for maintaining accurate records and reporting any incidents or concerns to the Night Manager. Your ability to work effectively under pressure and think critically will enable you to handle any challenges that may arise.

Requirements:

To be successful in this role, you must have:

  • Excellent English language skills, both verbal and written.
  • Proven leadership experience in a customer-facing environment.
  • A strong understanding of hotel operations and management practices.
Benefits:

We offer a competitive salary, a comprehensive pension scheme, an employee benefit card with discounts worldwide, discounted food and beverage, golf and spa on property, growth opportunities, on-the-job training, and regular social events. Our resort provides a dynamic and supportive work environment, where you can develop your skills and advance your career.



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