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About the Role

We are seeking a highly motivated and enthusiastic individual to join our team as a Guest Services Assistant at Holiday Inn Express Epsom Downs. As a key member of our front desk team, you will be responsible for delivering exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable.

Key Responsibilities

• Provide timely and efficient service to guests, responding to their queries and resolving any issues in a professional and courteous manner.
• Work collaboratively with the front desk team to ensure seamless check-in and check-out processes, as well as handling guest requests and complaints.
• Assist with room assignments, key card distribution, and other administrative tasks as required.
• Participate in ongoing training and development to enhance your skills and knowledge, ensuring you are equipped to provide the highest level of service to our guests.

What We Offer

• A competitive salary and benefits package, including discounted hotel room rates and extra days holiday for your birthday.
• Opportunities for career development and progression within our company.
• A fun and supportive work environment, with a team that is passionate about delivering exceptional customer service.

Requirements

• Excellent communication and interpersonal skills, with the ability to work effectively with guests and colleagues.
• Previous experience in a customer-facing role, preferably in the hospitality industry.
• A can-do attitude, with a willingness to learn and adapt to new situations.
• Computer literacy and a professional telephone voice.

Equal Opportunities

RBH Hospitality Management is an equal opportunities employer, committed to diversity and inclusion in the workplace. We welcome applications from candidates of all backgrounds and abilities.