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Software Release Manager
2 months ago
About the Role
At Deskpro, we're a leading provider of helpdesk software, serving a diverse range of customers worldwide, including prominent brands like Vodafone, Microsoft, and Panasonic. Our product is a comprehensive platform with a wide array of features and modules, from email and chat to blog posts and knowledge bases. As a Release Manager & QA Lead, you'll play a crucial role in ensuring the delivery of high-quality products.
Key Responsibilities
- Release Management: Oversee the release process, guaranteeing that all software releases meet quality standards and are delivered on time.
- Collaboration: Work closely with cross-functional teams, including Product, Development, and QA, to plan and execute releases.
- Release Strategies: Develop and implement release strategies, including testing and deployment plans.
- Quality Standards: Define and enforce quality standards, establishing test processes and best practices.
- QA Leadership: Lead and mentor a team of QA engineers and manual testers, helping to develop robust test plans.
- Issue Resolution: Collaborate with stakeholders to prioritize and address issues and bugs.
- Release Monitoring: Monitor and report on release progress, identifying risks and taking appropriate actions to mitigate them.
Requirements
- Release Management Experience: Proven experience in release management or QA lead roles in a software development environment.
- Software Development Life Cycle: Strong understanding of software development life cycle and release management processes.
- Organizational Skills: Excellent organizational and project management skills, with the ability to manage multiple releases simultaneously.
- Testing Methodologies: Knowledge of testing methodologies, test automation, and continuous integration/continuous delivery (CI/CD) pipelines.
- Communication Skills: Strong communication skills with the ability to collaborate effectively with cross-functional teams.
- Attention to Detail: Attention to detail and a commitment to delivering high-quality software products.
- Helpdesk Software: Knowledge of helpdesk or customer support software is a plus.
What We Offer
- Competitive Salary
- Generous Share Options
- Autonomy and Responsibility
- Choice of Equipment
- Private Healthcare
- Pension Scheme
- Bike Storage
- Parking Options
- Gym Discount
