Social Housing Liaison Specialist

3 weeks ago


London, Greater London, United Kingdom Invision Group Full time

Invision Group is an established refurbishment contractor with a strong presence across London and the Southeast. They are committed to delivering successful projects within the pre-arranged time frame and to the satisfaction of clients and residents.

Job Description

This role involves serving as the primary point of contact for residents, addressing inquiries and complaints with professionalism and empathy. The ideal candidate will have a strong understanding of social housing refurbishment schemes and experience working on longer contracts.

Responsibilities
  1. Manage resident communication, responding to inquiries and resolving issues promptly.
  2. Host monthly meetings for tenants, clients, and contractors, fostering open communication and effective project management.
  3. Produce regular progress reports, highlighting key achievements and areas for improvement.
  4. Maintain accurate records of tenant communication, including concerns and feedback.
Requirements
  • Experience working on social housing projects, with a strong understanding of external refurbishment packages.
  • Clean driving license and own vehicle, enabling efficient travel between sites.
  • Longevity with current or recent employer, demonstrating stability and commitment.
  • Strong communication and interpersonal skills, essential for effective collaboration with tenants, clients, and contractors.
Estimated Salary

$50,000 - $65,000 per annum, based on experience and qualifications.



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