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Sales Operations Manager
2 months ago
About Allwyn:
We are a leading multi-national lottery operator with a strong presence in several European countries. Our mission is to create a better lottery experience for our customers and to make a positive impact on society.
Our Values:
We are committed to diversity, equity, and inclusion in all aspects of our business. We believe in creating a workplace where everyone feels valued, respected, and empowered to succeed.
The Role:
- Customer and Retail Care Department: We deliver exceptional service to our UK consumers and retailers, meeting or exceeding service performance targets.
- Operational Sales Team: Our team makes outbound calls to Retailers, engaging and building relationships to support game launches, product availability, and responsible retailing.
Key Responsibilities:
- Sales Growth and In-Store Standards: We focus on growing Retailer sales, building engagement, and ensuring compliance with our in-store standards.
- Team Performance and Productivity: We monitor team performance and implement improvements to maximize returns to good causes.
- Continuous Improvement: We drive plans to increase sales and manage operational processes and working practices.
- Complaint Resolution: We manage and resolve complaints, escalating them when necessary and implementing improvement actions.
- Service Reviews: We assist with presenting service reviews to internal stakeholders and clients, working together to increase sales.
- Team Coaching: We guide and coach the team to maximize sales per terminal.
What We Offer:
We provide a dynamic and supportive work environment, opportunities for growth and development, and a competitive compensation package.
