Complaints Analyst

Job Summary: We are seeking an experienced Complaints Analyst to join our team in the UK Insurance Division. As a key member of our complaints handling team, you will be responsible for investigating and resolving customer complaints in a fair and timely manner.

Key Responsibilities:

• Investigate customer complaints and identify root causes
• Develop and implement solutions to resolve customer complaints
• Work closely with senior management to ensure compliance with regulatory requirements
• Collaborate with cross-functional teams to achieve business objectives

About Us: Saga is a leading provider of products and services to people aged over 50 in the UK. With a strong commitment to customer service and quality, we offer a range of insurance, personal finance and leisure products that cater to this demographic.

Requirements: To succeed in this role, you will need a minimum of 2 years' experience in a complaints handling or analysis role, preferably in the insurance industry. You should have excellent analytical skills, strong communication and interpersonal skills, and the ability to work well under pressure.

What We Offer: In addition to a competitive salary, we offer a range of benefits, including 25 days' annual leave, a pension scheme, and access to exclusive colleague discounts.

Estimated Salary: £40,000 - £50,000 per annum.