Water System Optimization Expert

1 month ago


Ashford, Kent, United Kingdom Thames Water Full time
Job Overview

At Thames Water, we are seeking a skilled Network Performance Analyst to join our team. This is a permanent position based in Ashford Common, TW15 1RU. As a Network Performance Analyst, you will play a crucial role in ensuring the reliable operation of our water distribution system.

About the Role

This is a Monday-Friday role with 36 hours per week. Your primary responsibilities will include monitoring and resolving low-pressure issues, investigating complaints, and escalating critical pressure points. You will also be responsible for directing technical operational input into engineering and customer-led projects, as well as providing support during unplanned emergency events.

Key Responsibilities
  • Monitor and investigate low-pressure issues, complaints, and escalations.
  • Direct technical operational input into engineering and customer-led projects.
  • Provide support during unplanned emergency events.

Requirements

To succeed in this role, you will need excellent analytical, problem-solving, and negotiating skills. A thorough understanding of the water industry regulatory measures relating to customer satisfaction, leakage, water quality, customer low pressures, and interruptions is also essential. Additionally, good communication skills and the ability to work collaboratively with stakeholders are necessary.

What We Offer

We offer a competitive salary of £35,000 - £45,000 per annum, depending on experience, plus benefits including contributory pension, personal medical assessments, and a wider benefits scheme. You will also receive 26 days holiday per year increasing to 28 with length of service, plus bank holidays. Full driving license and own transport are desirable due to required attendance at meetings across various Thames Water offices.

About Us

At Thames Water, our purpose is to deliver life's essential service so our customers, communities, and planet can thrive. We recognize that people are at the heart of our business and seek to attract and retain a cultural mix of people who can offer different but complementary attitudes, values, talents, and knowledge. Our over-arching diversity and inclusion aim is to ensure Thames Water is a diverse and inclusive great place to work.

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