Service Desk Support Specialist

2 weeks ago

Dunstable, Central Bedfordshire, United Kingdom 1TECH STAFFING LIMITED Full time
Service Desk Analyst Opportunity

We are seeking a skilled Service Desk Analyst to join our team at 1TECH STAFFING LIMITED. As a Service Desk Analyst, you will be responsible for providing exceptional customer support via our service desk, ensuring timely resolution of technical issues and delivering a high level of service to our clients.

Key Responsibilities:
  • Provide 1st and 2nd line technical support to clients via phone, email, and remote desktop
  • Log and track incidents using our service desk software
  • Collaborate with internal teams to resolve complex technical issues
  • Develop and maintain knowledge of our clients' IT systems and infrastructure
  • Communicate effectively with clients to understand their technical requirements and provide solutions
Requirements:
  • ITIL certification
  • Experience with Azure, Active Directory, Office365, and Windows 10
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
What We Offer:
  • A competitive salary of up to £28K
  • A structured progression plan to support your career development
  • The opportunity to work with a rapidly expanding organization and contribute to project work

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