Senior Service Desk Analyst

4 weeks ago

Aberdeen, Aberdeen City, United Kingdom Sword Group Full time

Sword Group is a leading provider of business technology solutions within the Energy, Public and Finance Sectors, driving real transformation change within our clients. We use proven technology, specialist teams and domain expertise to build solid technical foundations across platforms, data and business applications. Our passion for using technology to solve business problems drives us to work in partnership with our clients to help them achieve their goals.

We are seeking an experienced Service Desk Analyst with some Desktop experience to take the next step in their career with our established and growing company. As a Senior Service Desk/Desktop Support Analyst, you will be responsible for providing a coordinated, consistent and effective 1st Line IT technical support in a mixed Windows/Exchange environment to end users, resolving problems and issues in-line with documented procedures.

Key Responsibilities:

  • Respond to requests for IT assistance and service from end users, dealing with enquiries efficiently in a polite and courteous manner.
  • Log and categorise customer interactions concisely and efficiently, while taking ownership and following these up to completion.
  • Provide a high level of customer service, ensuring that all interactions are handled professionally and promptly.

Requirements:

We are looking for someone with:

  • Experience in an SLA driven, ticketed Service Desk or 1st / 2nd Line role.
  • Excellent communication skills.
  • Experience of applying processes and procedures.
  • Experience of building and maintaining excellent relationships with customers.
  • IT troubleshooting skills.
  • Delivering a consistent first-class service to customers.
  • Experience of working in a user support role.
  • ITIL Foundation V4 qualification (or working towards).
  • Excellent customer service skills.
  • Strong personal organisational skills.
  • Self-motivated with the ability to multi-task and prioritise workload.
  • Excellent communication skills at all levels.
  • Flexible approach to work with the ability to adapt to change.

What We Offer:

We offer a competitive salary, pension, private health, wellbeing and insurance schemes, a flexible approach to working, and employee assistance programme. We are committed to maintaining a diverse environment and are proud to be an equal opportunities employer. All applicants receive equal consideration for employment regardless of age, disability, gender identity or reassignment, marital or civil partner status, pregnancy or maternity status, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation.

If we can do anything to help make the hiring process more accessible, please let our talent acquisition team know when you apply so we can support any adjustments.

  • Senior Service Desk Analyst

    1 month ago

    Aberdeen, Aberdeen City, United Kingdom Sword Group Full time

    Sword Group is a leading provider of business technology solutions within the Energy, Public and Finance Sectors, driving real transformation change within our clients. We use proven technology, specialist teams and domain expertise to build solid technical foundations across platforms, data and business applications. Our passion for using technology to...

  • Senior Service Desk Analyst

    1 month ago

    Aberdeen, Aberdeen City, United Kingdom Sword Group Full time

    Sword Group is a leading provider of business technology solutions within the Energy, Public and Finance Sectors, driving real transformation change within our clients. We use proven technology, specialist teams and domain expertise to build solid technical foundations across platforms, data and business applications. Our passion is using technology to solve...

  • Senior Service Desk Analyst

    3 weeks ago

    Aberdeen, Aberdeen City, United Kingdom Sword Group Full time

    Sword Group is a leading provider of business technology solutions within the Energy, Public and Finance Sectors, driving real transformation change within our clients. We use proven technology, specialist teams and domain expertise to build solid technical foundations across platforms, data and business applications. Our passion is using technology to solve...

  • Senior Service Desk Analyst

    1 month ago

    Aberdeen, Aberdeen City, United Kingdom Sword Group Full time

    Sword Group is a leading provider of business technology solutions within the Energy, Public and Finance Sectors, driving real transformation change within our clients. We use proven technology, specialist teams and domain expertise to build solid technical foundations across platforms, data and business applications. Our passion for using technology to...

  • Senior Service Desk Analyst

    1 month ago

    Aberdeen, Aberdeen City, United Kingdom Sword Group Full time

    Sword Group is a leading provider of business technology solutions within the Energy, Public and Finance Sectors, driving real transformation change within our clients. We use proven technology, specialist teams and domain expertise to build solid technical foundations across platforms, data and business applications. Our passion for using technology to...

  • Senior Service Desk Analyst

    1 month ago

    Aberdeen, Aberdeen City, United Kingdom Sword Group Full time

    Sword Group is a leading provider of business technology solutions within the Energy, Public and Finance Sectors, driving real transformation change within our clients. We use proven technology, specialist teams and domain expertise to build solid technical foundations across platforms, data and business applications. Our passion is using technology to solve...

  • Senior Service Desk Analyst

    3 weeks ago

    Aberdeen, Aberdeen City, United Kingdom Sword Group Full time

    Sword Group is a leading provider of business technology solutions within the Energy, Public and Finance Sectors, driving real transformation change within our clients. We use proven technology, specialist teams and domain expertise to build solid technical foundations across platforms, data and business applications. Our passion is using technology to solve...

  • Senior Service Desk Analyst

    2 months ago

    Aberdeen, Aberdeen City, United Kingdom Sword Group Full time

    Sword Group is a leading provider of business technology solutions within the Energy, Public and Finance sectors, driving real transformation change within our clients. We use proven technology, specialist teams and domain expertise to build solid technical foundations across platforms, data and business applications. We have a passion for using technology...

  • Senior Service Desk Analyst

    4 weeks ago

    Aberdeen, Aberdeen City, United Kingdom Sword Group Full time

    Sword Group is a leading provider of business technology solutions within the Energy, Public and Finance Sectors, driving real transformation change within our clients. We use proven technology, specialist teams and domain expertise to build solid technical foundations across platforms, data and business applications. Our passion is using technology to solve...

  • Senior Service Desk Analyst

    4 weeks ago

    Aberdeen, Aberdeen City, United Kingdom Sword Group Full time

    Sword Group is a leading provider of business technology solutions within the Energy, Public and Finance Sectors, driving real transformation change within our clients. We use proven technology, specialist teams and domain expertise to build solid technical foundations across platforms, data and business applications. Our passion is using technology to solve...

  • Senior Service Desk Analyst

    2 months ago

    Aberdeen, Aberdeen City, United Kingdom Sword Group Full time

    Sword Group is a leading provider of business technology solutions within the Energy, Public and Finance sectors, driving real transformation change within our clients. We use proven technology, specialist teams and domain expertise to build solid technical foundations across platforms, data and business applications. We have a passion for using technology...

  • Senior Service Desk Technician

    2 weeks ago

    Aberdeen, Aberdeen City, United Kingdom Sword Group Full time

    Sword Group is a leading provider of business technology solutions within the Energy, Public and Finance Sectors, driving real transformation change within our clients. We use proven technology, specialist teams and domain expertise to build solid technical foundations across platforms, data and business applications. Our passion for using technology to...

  • Senior Service Desk Specialist

    2 months ago

    Aberdeen, Aberdeen City, United Kingdom Sword Group Full time

    Sword Group is a leading provider of business technology solutions within the Energy, Public and Finance Sectors, driving real transformation change within our clients. We use proven technology, specialist teams and domain expertise to build solid technical foundations across platforms, data and business applications. Our passion is using technology to solve...

  • Senior Service Desk Technician

    1 week ago

    Aberdeen, Aberdeen City, United Kingdom Sword Group Full time

    Sword Group is a leading provider of business technology solutions within the Energy, Public and Finance Sectors, driving real transformation change within our clients. We use proven technology, specialist teams and domain expertise to build solid technical foundations across platforms, data and business applications. Our passion for using technology to...

  • Senior IT Support Specialist

    1 month ago

    Aberdeen, Aberdeen City, United Kingdom Sword Group Full time

    About the RoleSword Group is a leading provider of business technology solutions, driving real transformation change within the Energy, Public, and Finance Sectors. We use proven technology, specialist teams, and domain expertise to build solid technical foundations across platforms, data, and business applications.We are seeking an experienced Service Desk...

  • Senior IT Support Specialist

    1 month ago

    Aberdeen, Aberdeen City, United Kingdom Sword Group Full time

    About the RoleSword Group is a leading provider of business technology solutions, driving real transformation change within the Energy, Public, and Finance Sectors. We use proven technology, specialist teams, and domain expertise to build solid technical foundations across platforms, data, and business applications.We are seeking an experienced Service Desk...

  • Senior IT Support Specialist

    4 weeks ago

    Aberdeen, Aberdeen City, United Kingdom Sword Group Full time

    About the RoleSword Group is a leading provider of business technology solutions, driving real transformation change within our clients. We use proven technology, specialist teams, and domain expertise to build solid technical foundations across platforms, data, and business applications.We are seeking an experienced Service Desk Analyst to join our team in...

  • Senior IT Support Specialist

    4 weeks ago

    Aberdeen, Aberdeen City, United Kingdom Sword Group Full time

    About the RoleSword Group is a leading provider of business technology solutions, driving real transformation change within our clients. We use proven technology, specialist teams, and domain expertise to build solid technical foundations across platforms, data, and business applications.We are seeking an experienced Service Desk Analyst to join our team in...

  • Service Desk Support Specialist

    1 month ago

    Aberdeen, Aberdeen City, United Kingdom Zenzero Full time

    Service Desk Engineer RoleThe Service Desk Engineer plays a critical role in ensuring the effective and continuous provision of service desk support to clients. This position requires exceptional standards of support to customers, across a variety of products, services, and platforms.Key Responsibilities:Provide timely and effective support to customers via...

  • Service Desk Support Specialist

    1 month ago

    Aberdeen, Aberdeen City, United Kingdom Zenzero Full time

    Service Desk Engineer RoleThe Service Desk Engineer plays a critical role in ensuring the effective and continuous provision of service desk support to clients. This position requires exceptional standards of support to customers, across a variety of products, services, and platforms.Key Responsibilities:Provide timely and effective support to customers via...