Senior IT Support Specialist

1 month ago

Aberdeen, Aberdeen City, United Kingdom Sword Group Full time
About the Role

Sword Group is a leading provider of business technology solutions, driving real transformation change within the Energy, Public, and Finance Sectors. We use proven technology, specialist teams, and domain expertise to build solid technical foundations across platforms, data, and business applications.

We are seeking an experienced Service Desk Analyst to join our team in the role of Senior Service Desk/Desktop Support Analyst. As a key member of our IT team, you will provide a coordinated, consistent, and effective 1st Line IT technical support in a mixed Windows/Exchange environment to end users, resolving problems and issues in-line with documented procedures.

Key Responsibilities
  • Provide 1st Line IT technical support to end users, resolving problems and issues in-line with documented procedures.
  • Respond to requests for IT assistance and service from end users, dealing with enquiries efficiently in a polite and courteous manner.
  • Log and categorise customer interactions concisely and efficiently, taking ownership and following up to completion.
Requirements

To be successful in this role, you will need:

  • Experience in an SLA driven, ticketed Service Desk or 1st/2nd Line role.
  • Excellent communication skills.
  • Experience of applying processes and procedures.
  • Experience of building and maintaining excellent relationships with customers.
  • IT troubleshooting skills.
  • Delivering a consistent first-class service to customers.
  • Experience of working in a user support role.
  • ITIL Foundation V4 qualification (or working towards).
  • Excellent customer service skills.
  • Strong personal organisational skills.
  • Self-motivated with the ability to multi-task and prioritise workload.
  • Excellent communication skills at all levels.
  • Flexible approach to work with the ability to adapt to change.
About Us

Sword Group is committed to maintaining a diverse environment and is proud to be an equal opportunities employer. We offer a competitive salary, pension, private health, wellbeing, and insurance schemes, a flexible approach to working, and an employee assistance programme.

We are passionate about using technology to solve business problems, working in partnership with our clients to help them achieve their goals. If you are an experienced Service Desk Analyst looking to take the next step in your career, we would love to hear from you.

  • Administrative Support Specialist

    2 weeks ago

    Aberdeen, Aberdeen City, United Kingdom Hays Business Support Full time

    Key Responsibilities:As an Administrative Support Specialist at Hays Business Support, you will be responsible for performing a range of clerical and administrative tasks, including bookkeeping, accounts keeping, and payroll duties. You will provide administrative and personal assistant support to senior management, handling accounting admin tasks and...

  • Academic Support Specialist

    1 week ago

    Aberdeen, Aberdeen City, United Kingdom Randstad Student Support Full time

    Academic Support SpecialistRandstad Student Support is seeking an experienced Academic Support Specialist to provide personalized learning support to students with specific learning difficulties (SpLDs) in Aberdeen.This hybrid role requires flexibility for both in-person and online sessions, tailored to student preferences.As an Academic Support Specialist,...

  • Administrative Support Specialist

    1 week ago

    Aberdeen, Aberdeen City, United Kingdom Hays Specialist Recruitment Limited Full time

    About the RoleWe are seeking an experienced Administrative Support Specialist to join our team at Hays Specialist Recruitment Limited. As an Administrative Support Specialist, you will provide high-level administrative support to the Managing Director, ensuring the smooth operation of various sectors of the business.Key ResponsibilitiesPerforming clerical...

  • Autism Support Specialist

    2 weeks ago

    Aberdeen, Aberdeen City, United Kingdom Randstad Student Support Full time

    Unlock Your Potential as a Specialist Autism MentorRandstad Student Support is seeking dedicated and passionate individuals to join our team as Specialist Autism Mentors in Aberdeen. As a trusted advisor, you will provide one-on-one guidance and support to university students with autism, helping them navigate academic challenges and reach their full...

  • Autism Support Specialist

    2 weeks ago

    Aberdeen, Aberdeen City, United Kingdom Randstad Student Support Full time

    Unlock Your Potential as a Specialist Autism MentorRandstad Student Support is seeking dedicated and passionate individuals to join our team as Specialist Autism Mentors in Aberdeen. As a trusted advisor, you will provide one-on-one guidance and support to university students with autism, helping them navigate academic challenges and reach their full...

  • Academic Support Specialist

    4 days ago

    Aberdeen, Aberdeen City, United Kingdom Randstad Student Support Full time

    Randstad Student Support is seeking compassionate individuals to work with students in Aberdeen who have specific learning disabilities. The Specialist Mentor will play a crucial part in supporting students and helping them succeed in their academic journey. Key responsibilities include:Providing individualized support to students with learning...

  • IT Support Specialist

    2 months ago

    Aberdeen, Aberdeen City, United Kingdom Vertex IT Solutions Ltd Full time

    Vertex IT Solutions Ltd is seeking a skilled IT Support Specialist to join their team on a permanent basis. The successful candidate will work with an Oil and Gas company in Aberdeen, providing technical support and maintenance for their IT infrastructure.Key responsibilities include:Technical Skills:• Proficient in Windows OS (Windows 7 & 10) and...

  • IT Support Specialist

    2 months ago

    Aberdeen, Aberdeen City, United Kingdom Vertex IT Solutions Ltd Full time

    Vertex IT Solutions Ltd is seeking a skilled IT Support Specialist to join their team on a permanent basis. The successful candidate will work with an Oil and Gas company in Aberdeen, providing technical support and maintenance for their IT infrastructure.Key responsibilities include:Technical Skills:• Proficient in Windows OS (Windows 7 & 10) and...

  • Senior Maintenance Support Specialist

    2 weeks ago

    Aberdeen, Aberdeen City, United Kingdom https:www.energyjobline.comsitemap Full time

    Senior Maintenance Support SpecialistAbout the RoleWe are seeking a highly skilled Senior Maintenance Support Specialist to join our team in Aberdeen. As a key member of our operations team, you will be responsible for providing technical support and guidance to our maintenance team, ensuring the smooth operation of our offshore installations.Key...

  • Academic Support Specialist

    2 weeks ago

    Aberdeen, Aberdeen City, United Kingdom Randstad Student Support Full time

    Empower university students to thrive academically with Randstad Student Support. As a Specialist Mentor, you will provide personalized support to students with disabilities or mental health conditions in Aberdeen.Key Responsibilities:Help students develop organization and time management strategiesBreak down tasks to meet deadlinesBalance study and daily...

  • Academic Support Specialist

    3 weeks ago

    Aberdeen, Aberdeen City, United Kingdom Randstad Student Support Full time

    Empower University Students to ThriveRandstad Student Support is seeking dedicated Specialist Mentors to assist students with disabilities or mental health conditions in Aberdeen. In this rewarding role, you'll provide personalized support to help students overcome academic challenges and achieve success.Key Responsibilities:Help students develop...

  • Academic Support Specialist

    3 weeks ago

    Aberdeen, Aberdeen City, United Kingdom Randstad Student Support Full time

    Empower University Students to ThriveRandstad Student Support is seeking dedicated Specialist Mentors to assist students with disabilities or mental health conditions in Aberdeen. In this rewarding role, you'll provide personalized support to help students overcome academic challenges and achieve success.Key Responsibilities:Help students develop...

  • Academic Support Specialist

    2 weeks ago

    Aberdeen, Aberdeen City, United Kingdom Randstad Student Support Full time

    Empower university students to thrive academically by joining Randstad Student Support as a Specialist Mentor. In this rewarding role, you'll provide personalized support to students with disabilities or mental health conditions in Aberdeen.Key Responsibilities:Help students develop organization and time management strategiesBreak down tasks to meet...

  • Administrative Support Specialist

    3 weeks ago

    Aberdeen, Aberdeen City, United Kingdom Hays Specialist Recruitment Limited Full time

    About the RoleYour new company, a leading name in Aberdeen's hospitality and entertainment industry, is seeking a highly organized and tech-savvy individual to support the Managing Director in overseeing various sectors of the business. As an Administrative Support Specialist, you will be responsible for performing clerical work, bookkeeping, accounts...

  • Administrative Support Specialist

    3 weeks ago

    Aberdeen, Aberdeen City, United Kingdom Hays Specialist Recruitment Limited Full time

    About the RoleYour new company, a leading name in Aberdeen's hospitality and entertainment industry, is seeking a highly organized and tech-savvy individual to support the Managing Director in overseeing various sectors of the business. As an Administrative Support Specialist, you will be responsible for performing clerical work, bookkeeping, accounts...

  • Specialist Autism Mentor

    5 days ago

    Aberdeen, Aberdeen City, United Kingdom Randstad Student Support Full time

    Support Students with AutismRandstad Student Support is looking for dedicated Specialist Autism Mentors to assist students with autism at a university. As a Specialist Autism Mentor, you'll provide one-on-one guidance, helping students navigate academic challenges and reach their full potential. This impactful role offers the opportunity to make a real...

  • Administrative Support Specialist

    3 weeks ago

    Aberdeen, Aberdeen City, United Kingdom Hays Specialist Recruitment Limited Full time

    Your new company, a leading name in Aberdeen's hospitality and entertainment industry, is on an exciting path of expansion and growth. As a key member of the team, you will play a vital role in supporting the Managing Director in overseeing various sectors of the business.Key Responsibilities:Performing clerical work, bookkeeping, and accounts keeping...

  • Administrative Support Specialist

    3 weeks ago

    Aberdeen, Aberdeen City, United Kingdom Hays Specialist Recruitment Limited Full time

    Your new company, a leading name in Aberdeen's hospitality and entertainment industry, is on an exciting path of expansion and growth. As a key member of the team, you will play a vital role in supporting the Managing Director in overseeing various sectors of the business.Key Responsibilities:Performing clerical work, bookkeeping, and accounts keeping...

  • Administrative Support Specialist

    2 weeks ago

    Aberdeen, Aberdeen City, United Kingdom Hays Specialist Recruitment Limited Full time

    About the CompanyHays Specialist Recruitment Limited is a leading name in Aberdeen's hospitality and entertainment industry, owning and operating a diverse range of facilities. With a strong commitment to excellence and innovation, the company is on an exciting path of expansion and growth.About the RoleIn this role, you will support the Managing Director in...

  • Senior IT Support Specialist

    1 month ago

    Aberdeen, Aberdeen City, United Kingdom ARO Full time

    About the RoleWe are seeking a highly skilled Senior IT Support Specialist to join our team at ARO. As a key member of our IT department, you will be responsible for providing exceptional technical support to our clients and ensuring the smooth operation of their IT systems.Key Responsibilities:Provide second-level technical support for all IT queries,...