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Administrative Support Officer

2 months ago

Blackpool, Blackpool, United Kingdom NHS Full time
Job Title: Service Assistant

We are seeking a highly organized and detail-oriented Service Assistant to join our team at the Blackpool Urgent Treatment Centre. As a key member of our Service Lead team, you will provide comprehensive administration support to ensure the smooth operation of our services.

Main Responsibilities:
  • Provide administrative support to the Service Leads and HR Manager, including data entry, filing, and record-keeping.
  • Manage incoming telephone calls, respond to queries, and direct calls to the appropriate recipient.
  • Generate documentation, including letters and reports, to a professional standard.
  • Assist with producing correspondence, reports, and proposals, ensuring effective communication with colleagues.
  • Provide support and cover for reception duties as required.
  • Manage day-to-day tasks, including typing, photocopying, and scanning.
  • Collate data and present in appropriate formats as needed.
  • Maintain and administer departmental databases, ensuring accurate and efficient retrieval of information.
  • Knowledge of practice software systems, including Microsoft Office, Adastra, Emis, Internet, and intranet.
  • Filing and retrieving paperwork.
  • Ensure confidential HR records and files are up-to-date and maintained.
  • Support the Service & HR Manager in monitoring sickness absence and leave taken by team members.
  • Coordinate the preparation and distribution of agendas and minutes for meetings.
  • Ensure all matters of importance are brought to the attention of the Service Leads/Service Manager/HR Manager/Clinical Manager and Business Manager.
Person Specification:
  • 5 GCSEs at Grade C or above (or equivalent) including Maths and English.
  • NVQ Level 3 Business Administration or equivalent.
Requirements:
  • Previous experience of delivering a high-quality administration-focused service.
  • Computer and IT literate, with extensive use in MS Office/N365 (specifically MS Word, Excel, and Outlook).
  • Minute taking.
  • Previous experience of working within the NHS.
  • Knowledge of Payroll Procedures.
  • Experience of Recruitment Processes.
Skills and Abilities:
  • Excellent verbal and written communication skills.
  • Ability to work as part of a team and on own.
  • Ability to work through tasks logically and systematically with attention to detail.
  • Ability to use initiative and prioritize a wide range of tasks.
  • Ability to maintain confidentiality.
Disclosure and Barring Service Check:

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Salary: £22,816 to £24,336 a year pending new 2024/25 pay award.