Asset Performance Specialist

5 days ago

York, York City, United Kingdom North Yorkshire Police Full time
Customer Contact Performance Analyst

About the Role:

We are seeking a highly skilled Customer Contact Performance Analyst to join our Customer Contact Support Team at North Yorkshire Police. As a key member of our team, you will play a crucial role in measuring and enhancing our customer contact operations, ensuring we meet national standards and deliver the best service to the public.

Key Responsibilities:

  • Develop and design interactive reports, dashboards, and data products to deliver key management information.
  • Use advanced data analysis to support business needs and provide predictive insights that improve customer contact performance.
  • Lead audits, research, and analysis of data related to Airwave, Contact Handling, and Incident Logs.
  • Innovate and improve our analytics capabilities, seeking opportunities to enhance data-driven decisions.
  • Present complex data in simple, actionable insights at organisational performance meetings.
  • Act as a subject matter expert on Customer Contact data, including data used in legal proceedings.
  • Collaborate with ICT services and external organisations to maintain up-to-date best practices and data technologies.

Requirements:

  • Highly data literate, with experience in multi-source data analysis and proficiency in tools like SQL, Python, or similar programming languages.
  • Strong communication skills to convey complex data concepts simply and effectively to stakeholders.
  • Ideally, a degree in a related field (analytics, data science) or equivalent experience, with a willingness to complete a Level 4 Data Analytics qualification.

What We Offer:

As a Customer Contact Performance Analyst at North Yorkshire Police, you will have the opportunity to work with a talented team, develop your skills and expertise, and contribute to the delivery of excellent customer service. We offer a competitive salary, a supportive working environment, and opportunities for professional growth and development.

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