Senior In-Service Support Specialist

2 months ago

High Wycombe, United Kingdom Defence Full time
Job Description

Our In-Service Support team is responsible for providing back-office engineering support to our field service teams and end users to enable them to achieve mission success, 24/7/365, anywhere in the world.

You'll be joining a team of highly trained engineers whose decades of experience spans the breadth of the Defence sector and all phases of the life cycle.

This team supports a customer base that is distributed across the globe, from the UK to the USA, Australia, Canada, India, and many other countries.

This is an opportunity to grow your career within a progressive, dynamic environment with exposure to ground-breaking technologies and systems, including the world's first Integrated Sonar System and the market-leading fully digital Hull Mounted Sonar systems.

Managing the support elements of the programme, you'll work on our team to ensure that our products are supportable and supported.

We'll challenge and support you in equal measure to nurture your potential as a manager and engineer and will support you in working towards the requirements of Chartership with your chosen institution.

We'll give you the chance to utilise and build your skills across defence support, customer relations, contract management, technical investigations, diagnostics, repair, tests, and trials on live platforms as well as project team leadership, obsolescence, and design management.

Key Responsibilities
  • Supporting the delivery of our In-Service support obligations, working closely with the Project Manager, Project Engineering Lead, System Design Authority and our customers and users
  • Ensuring support project approaches remain relevant and in line with Defence Standards and other policies as identified in customer contracts
  • Providing a proactive response to emerging technical issues, including customer fault reports and technical queries
  • Working closely with the rest of the engineering team to develop solutions that are technically and commercially acceptable
  • Managing and monitoring system performance, conducting root cause analysis of faults and seeking opportunities to improve the in-service delivery performance of our products
  • Defining and leading the implementation of programmes of inspection and preventative maintenance
  • Ensuring that customer equipment remains safe and suitable for continued service
  • Coordinating and cooperating with the field support team to conduct equipment defect investigations, surveys, integration, and acceptance testing
  • Managing Integrated Logistics Support documentation and Implementing change requests as required
  • Highlighting resource conflicts or constraints to engineering management
  • Producing estimates for new engineering work (e.g., redesign, obsolescence) and planning the work
  • Instilling Engineering best practices and processes to enhance engineering excellence and promote continuous improvement
  • Implementing the obsolescence strategies for a product line
Requirements
  • A dynamic, professional or engineer with experience within a high technology or regulated industry, you will have:
  • A Bachelor's degree or higher diploma in a Management, Asset Management, Logistics, Science, Technology, Engineering, or related disciplines. A suitable level of experience in engineering would be considered if no formal qualifications are available.
  • Significant experience in Defence engineering and/or Logistics and/or as a senior engineer throughout the Integration, Test, and In-Service phase of the lifecycle.
  • Provided leadership and worked in the management of the latter aspects of the CADMID/T cycle.
  • Demonstrated the ability to plan and execute support tasks on engineering projects.
  • Shown an awareness of engineering project management principles (e.g., work package, dependency, and risk management).
  • Multiple examples of times when you have worked under tight time constraints, in challenging contexts.
  • A background working with maritime equipment would be a bonus.
Personal Attributes
  • A detail-oriented problem solver, with a passion for supporting the customer, you will:
  • Display excellent interpersonal skills with a talent for rapidly building rapport with a broad range of internal and external customers from diverse backgrounds.
  • Possess excellent organisational and management skills.
  • Take personal responsibility for the quality and timeliness of your work, management, and technical decisions, as well as that of other staff working for you on a project/work package.
  • Have the willingness to mentor, motivate and encourage junior members of the team, to allow their own competency level to improve.
  • Demonstrate excellent people and stakeholder management skills, report writing and attention to detail
  • Cooperate well with others to achieve outstanding outcomes
  • Possess a full driving license. This role is office based with occasional travel across Ultra sites and to customer and supplier locations.

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