National Trust Leader
2 days ago
We are seeking a dedicated and skilled individual to join our team as the Welcome & Service Assistant Manager. This role is an exciting opportunity for someone who is passionate about providing exceptional customer service and leading a team to achieve outstanding results.
About Us
The National Trust is a world-renowned conservation charity that protects and preserves the UK's most beautiful and historic places. We are committed to creating unforgettable experiences for our visitors and delivering exceptional customer service.
About the Role
This full-time position will be based at our Lake Head car park in Wasdale, and you will be responsible for leading our outdoor welcome team. Your primary focus will be on providing a warm welcome to our visitors, offering expert advice and recommendations, and ensuring that they have an enjoyable experience at our site.
Key Responsibilities
* Lead the welcome team to deliver exceptional customer service
* Develop and implement strategies to drive sales targets and improve visitor engagement
* Collaborate with the Welcome Manager to achieve business objectives
* Provide guidance and support to team members to enhance their skills and performance
Requirements
* Proven track record of leading teams in a customer-facing environment
* Excellent communication and interpersonal skills
* Ability to work in a fast-paced environment and meet deadlines
* Strong analytical and problem-solving skills
What We Offer
* Competitive salary: £35,000 - £40,000 per annum
* Comprehensive benefits package, including pension scheme, free entry to National Trust places, and season ticket loan
* Opportunities for professional development and career growth
* Collaborative and supportive team environment
Location
Wasdale, Cumbria
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