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Sales Associate

2 months ago

Leamington Spa, Warwickshire, United Kingdom Pandora Full time
About the Role

We are seeking a highly motivated and results-driven Sales Assistant to join our team at Pandora. As a Sales Assistant, you will be responsible for delivering exceptional customer service, driving sales growth, and creating a memorable shopping experience for our customers.

Key Responsibilities
  • Provide outstanding customer service, answering queries and addressing customer concerns in a professional and courteous manner.
  • Meet and exceed individual and store sales targets by utilizing effective selling skills, focusing on up-selling, units per transaction, and average transaction value.
  • Build strong relationships with customers, understanding their needs and preferences to provide personalized recommendations and enhance their shopping experience.
  • Stay up-to-date with product knowledge, learning about new collections, features, and benefits to confidently share with customers and maximize sales.
  • Assist with product deliveries, unloading and storing merchandise in the correct spaces, and maintaining a high level of shop floor standards.
  • Operate the till system, handling financial transactions, including returns and exchanges, with accuracy and efficiency.
Requirements
  • Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues.
  • A natural ability to see opportunities for sales growth and a drive to exceed targets.
  • Ability to work well under pressure in a fast-paced, sales-driven environment, with a high level of energy and enthusiasm.
  • Strong product knowledge and a passion for delivering exceptional customer service.
What We Offer
  • A highly competitive hourly rate of pay.
  • Eligibility for the sales assistant bonus scheme.
  • A generous annual jewellery uniform allowance.
  • Generous employee discount.
  • Access to our employee 'wear box', where you can self-select jewellery to wear each time you're working.
  • Access to our online benefits platform with plentiful retail, hospitality, and entertainment discounts.