Customer Service Retail Professional

1 week ago


Livingston, West Lothian, United Kingdom Betting & Gaming Limited Full time
Retail Customer Service Manager Job Overview

Deliver exceptional customer service and drive standards at Entain. This dynamic role offers a competitive salary and benefits, including a pension scheme, annual ShareSave, and discounts with hundreds of retailers.

Key Responsibilities:
  • Demonstrate products and betting terminals to customers.
  • Handle customer complaints with empathy and problem-solving skills.
  • Maintain high shop standards.
  • Open or close the shop as needed.
Working Patterns:

The retail environment operates 7 days a week, including weekends and bank holidays. A typical weekly rota includes long opening shifts, long closing shifts, and shorter evening shifts. As a key holder, you will be responsible for opening and closing the shop.

Balance and Benefits:
  • Enjoy a competitive salary.
  • Pension scheme and annual ShareSave.
  • Discounts with hundreds of retailers.
  • Flexible working hours and a four-week rota.
Requirements:
  • Strong communication and relationship-building skills.
  • Ability to work alone or as part of a team.

We offer adjustments and accommodations to the recruitment process if needed. Estimated Salary: £25,000 - £35,000 per annum (dependent on location and experience).



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