IT Helpdesk Support Specialist
3 weeks ago
About the Role:
Getting In Limited is seeking a skilled IT Helpdesk Support Specialist to join their team. As an IT Helpdesk Support Specialist, you will be responsible for providing top-notch technical support to clients. This includes resolving helpdesk tickets, monitoring background systems, and liaising with third-party suppliers.
Key Responsibilities:
* Use ticketing systems to resolve helpdesk tickets and escalate to senior engineers when necessary
* Monitor background systems to ensure client devices, servers, and networks are working correctly and securely
* Liaise with third-party suppliers to troubleshoot and resolve issues
* Maintain up-to-date documentation of changes, logins, and critical information
* Communicate ticket status to clients throughout the process
What We Offer:
* Competitive salary: £18,000 - £22,000 per annum
* Opportunities for professional growth and development
* Collaborative and dynamic work environment
Requirements:
* Excellent communication and problem-solving skills
* Strong understanding of IT systems and technologies
* Ability to work effectively in a team environment
Location: Getting In Limited, Cannock, Staffordshire.
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