Apprentice Helpdesk Technician

3 weeks ago


Cannock, Staffordshire, United Kingdom Getting In Limited Full time
About the Role

We are seeking an ambitious individual to join our team as an IT Helpdesk Technician Apprentice. As a key member of our IT support team, you will provide exceptional remote support to our clients, ensuring their technical needs are met efficiently.

Key Responsibilities
  • Respond promptly to helpdesk tickets and service requests from clients
  • Utilize our ticketing system to track and resolve issues in a professional manner
  • Collaborate with senior engineers to escalate complex issues when necessary
  • Maintain accurate records of client interactions and technical resolutions
  • Deliver high-quality customer service, communicating clearly and empathetically with clients throughout the issue resolution process
What We Offer

In return for your hard work and dedication, we offer a competitive salary of £26,500 per annum, paid customarily every 4 weeks. You will also benefit from comprehensive training in Microsoft Power BI, Excel, and SQL Azure, equipping you with valuable skills for a successful career in IT.

Company Overview

Datasystems (Midlands) Limited is a forward-thinking IT Managed Service Provider based in Cannock, Staffordshire. We pride ourselves on delivering exceptional IT solutions and services to clients across the UK, supporting businesses to thrive in today's digital landscape.



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