Network Operations Specialist

2 months ago


Birmingham, Birmingham, United Kingdom SCC Full time
Job Title: Technical Specialist

Contract Type: Permanent, full-time

Salary Package: Competitive base salary, company car/car allowance, plus large company benefits, a broad flexible benefits scheme, and paid-for volunteering days a year

Hours: am – pm, Monday – Friday. We also offer the opportunity to benefit from a Core Hours arrangement (role-specific), providing flexibility around your personal needs

Interview Process: Multi-stage process

Why SCC?
  • An inclusive workplace
  • Excellent package: solid basic and company benefits
  • Hybrid working & core hours in line with role requirements
  • Career development and life-long learning opportunities
  • Opportunity to join Europe's largest privately-owned IT Company
Key Responsibilities:
  • Manage and own the functional operation of Switches, Firewalls, and Routers within the environment
  • Performing Firewall Configuration, troubleshooting, and Administration
  • Monitoring and maintaining switching infrastructure to agreed service levels
  • Managing incidents and problems appropriately within agreed service levels
  • Creating and performing authorized changes to customer environments, attending CABs where necessary
  • Completing software and hardware upgrades periodically
  • Ensure technical documentation is completed and updated to professional standards
  • Contribute to the continuous improvement programs of all technology platforms across the Data centre
  • Assist with the acceptance into service into operational support for all new implementations and enhancements/upgrades
  • Contributing to delivering team performance
  • Cover on call as part of a team rota
Skills and Experience:
  • Determined, can-do attitude
  • Ability to work on own as well as part of a team
  • Meticulous approach, effective written and oral communicator
  • Proven network management skills
  • Ability to work in a fast-paced, deadline-intensive environment
  • Excellent customer service and organisation skills


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