Team Leader
1 month ago
We are seeking a highly motivated and experienced Team Leader to join our team at Pasta Evangelists. As a Team Leader, you will play a crucial role in ensuring the smooth and efficient operation of our site located within the airport. Your primary responsibility will be to support the Assistant Manager in maintaining high-quality customer service, operational efficiency, and revenue generation.
Key Responsibilities- Supervise and motivate the team to deliver exceptional customer service and maintain a positive experience for travellers.
- Oversee day-to-day operations, including inventory management, stock replenishment, and cash handling, ensuring adherence to health and safety protocols and maintaining cleanliness standards.
- Lead by example in providing excellent customer service and assist the Assistant Manager in handling customer inquiries, resolving complaints, and enhancing customer satisfaction.
- Assist the Assistant Manager in implementing strategies to drive sales and maximize revenue generation, monitoring sales performance, identifying opportunities for upselling, and contributing to the development of promotional activities.
- Ensure compliance with airport regulations, company policies, and procedures, staying updated on relevant industry standards and implementing necessary changes to maintain compliance.
- Foster a collaborative work environment within the team.
- Previous experience in a supervisory role within the food and beverage industry, ideally in a fast-paced airport environment.
- Able to undertake a criminal record check.
- Passionate about delivering excellent customer service and have a customer-centric approach to your work.
- Strong leadership qualities and can effectively lead and motivate a team to achieve goals.
- Excellent organizational skills and attention to detail to ensure smooth operations and compliance with standards.
- Promote dynamic environments and can adapt quickly to changing circumstances and priorities.
- Excellent communication skills, both verbal and written, and can effectively communicate with diverse stakeholders.
- Flexibility in hours, airport shifts can start at 3am.
- Strong problem-solving skills and can effectively resolve issues as they arise, making quick decisions when necessary.
Pasta Evangelists is a dynamic and fast-moving company that is passionate about delivering exceptional customer experiences. We are committed to innovation and excellence in the food and beverage industry, and we are seeking like-minded individuals to join our team. As a Team Leader, you will have the opportunity to work with a talented team of professionals who share your passion for delivering outstanding customer service and driving business growth.
We offer a competitive salary, a dynamic and supportive work environment, and opportunities for professional development and growth. If you are a motivated and experienced leader who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.
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