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Retail Operations Manager

1 month ago

Barnstaple, Devon, United Kingdom B&M Retail Full time

About the Role

We are seeking a highly motivated and experienced Retail Operations Manager to join our team in Barnstaple. As a key member of the store management team, you will be responsible for leading and inspiring your team to deliver exceptional customer service and store standards.

Your key responsibilities will include:

  • Ensuring high levels of customer satisfaction through the delivery of excellent customer service and store standards
  • Supporting the management of your team and motivating colleagues to increase sales and ensure efficiency
  • Providing colleagues in the team with the appropriate skills, knowledge and training
  • Operating and delivering processes that ensure the store meets all legal requirements
  • Having a strong knowledge and ability to deliver KPI's

This is a fantastic opportunity for a career-driven individual to join a rapidly expanding business with amazing career development opportunities. If you're looking to progress in your career, this could be the perfect opportunity for you.

About You

We are looking for an enthusiastic, focused and driven team player with a passion for retail and delivering great service. Essential requirements include:

  • Experience of managing a small to medium sized team in a fast-paced retail environment
  • The ability to think on your feet and motivate others
  • Effective communication skills
  • Strong leadership and organisation skills
  • A flexible approach and a 'can do' attitude

Why B&M?

At B&M, we're not just any retailer. We're one of the fastest-growing in the UK, with over 720 stores and an exciting plan for new openings in 2024. Joining us means you can be a part of an extraordinary journey. But it's not just our rapid expansion that sets us apart; it's our unwavering commitment to our people. Our growth is huge and is showing no signs of slowing, with that, the possibilities for you are endless.

What We Offer:

  • Job stability and a clear path for your career progression and internal development
  • Amazing on the job training
  • 10% store discount across all B&M & Heron Foods stores, with regular double discount events for you to enjoy
  • Access to our exclusive colleague benefits portal, including discounts for retailers, hospitality and more
  • Wellbeing support & guidance through our Employee Assistance Programme
  • A stable & permanent 40 hour contract