Quality Assurance Specialist
3 weeks ago
Job Overview
Quality Assurance Specialist
Group Retail Operations
Lookers Head Office, Manchester
We are seeking a Quality Assurance Specialist to work with our sales teams in analysing customer interactions to ensure consistent good customer outcomes. The successful candidate will report on the capability of sales personnel to provide the required level and standard of customer experience and report on the correct standard of outputs via deal file checking.
This role requires a customer-focused individual who is dedicated to improving the customer experience and can provide feedback to others that clearly outlines what is required to deliver a 'best in class' customer experience. The ideal candidate will be able to build and maintain credibility with peers and colleagues alike.
Key Responsibilities:
- Experience gained from a customer service or sales environment is essential
- Good understanding of all channels of customer interaction (Face to face, distance: telephony and/or email, and online)
- Able to demonstrate effective communication skills both verbally and in writing
- Ability to manage difficult conversations whilst maintaining credibility
- A good understanding of our business including technical knowledge of the products/systems used to transact a sale
- Methodical with high attention to detail and expertise in analysing data to assess quality
- Proactively use own initiative to identify, raise and/or action outputs from quality analysis activity aimed at improving the customer experience
- Understanding of quality tools, systems and reporting standards & requirements
- Ability to work as a team player, sharing quality findings and best practice
- Highly motivated and driven to ensure success in this role
Why Lookers?
Lookers is a leading automotive retailer with over 30 vehicle manufacturers and 150 franchised dealerships across the UK. We are proud to have been voted one of the UK's Top Employers and are committed to looking after both our people and our customers. If you are a motivated and customer-focused individual who is passionate about delivering excellent customer experiences, we would love to hear from you.
-
Quality Assurance Specialist
4 weeks ago
Altrincham, Trafford, United Kingdom Informed Solutions Full timeAbout the RoleWe are seeking a highly skilled Quality Assurance Specialist to join our team at Informed Solutions. As a Quality Assurance Specialist, you will play a critical role in ensuring the high-quality software solutions we deliver meet business and user needs.Key Responsibilities:Contribute to planning, design, development, and execution of tests to...
-
Quality Assurance Specialist
3 weeks ago
Altrincham, Trafford, United Kingdom Informed Solutions Full timeJob Title: Quality Assurance SpecialistAbout the Role:We are seeking a highly skilled Quality Assurance Specialist to join our team at Informed Solutions. As a Quality Assurance Specialist, you will play a crucial role in ensuring the high quality of our software solutions.Key Responsibilities:Plan, design, and execute tests to assure high-quality software...
-
Quality Assurance Specialist
4 weeks ago
Altrincham, Trafford, United Kingdom Lookers Full timeJob SummaryWe are seeking a Quality Assurance Specialist to join our team at Lookers Head Office in Manchester. As a Quality Assurance Specialist, you will be responsible for analysing customer interactions to ensure we are consistently delivering good customer outcomes.You will report on the capability of our sales teams to provide the level and standard of...
-
Quality Assurance Specialist
4 weeks ago
Altrincham, Trafford, United Kingdom Lookers Full timeJob SummaryWe are seeking a Quality Assurance Specialist to join our team at Lookers Head Office in Manchester. As a Quality Assurance Specialist, you will be responsible for analysing customer interactions to ensure we are consistently transacting in a way that results in good customer outcomes.You will report on the capability of the sales person to...
-
Quality Assurance Specialist
4 weeks ago
Altrincham, Trafford, United Kingdom Informed Solutions Full timeAbout the RoleWe are seeking a skilled Quality Assurance Specialist to join our team at Informed Solutions. As a Quality Assurance Specialist, you will play a crucial role in ensuring the high quality of our software solutions.Key ResponsibilitiesPlan, design, and execute tests to assure high-quality software solutions.Collaborate with other Quality...
-
Quality Assurance Specialist
4 weeks ago
Altrincham, Trafford, United Kingdom Informed Solutions Full timeAbout the RoleWe are seeking a highly skilled Quality Assurance Specialist to join our team at Informed Solutions. As a Quality Assurance Specialist, you will play a crucial role in ensuring the high-quality software solutions we deliver meet business and user needs.Key ResponsibilitiesContribute to planning, design, development, and execution of tests to...
-
Quality Assurance Specialist
4 weeks ago
Altrincham, Trafford, United Kingdom H9 Technical Full timeJob SummaryWe are seeking a Quality Assurance Specialist to join our team at H9 Technical. The successful candidate will be responsible for leading investigations into complaints and non-conformances, ensuring thorough root cause analysis and collaboration with cross-functional teams to implement corrective and preventive actions.Key ResponsibilitiesTo take...
-
Senior Quality Assurance Specialist
2 weeks ago
Altrincham, Trafford, United Kingdom Ernest Gordon Recruitment Full timeJob DescriptionOpportunity OverviewErnest Gordon Recruitment is seeking a skilled Senior Quality Assurance Specialist with a background in Aerospace to join our team. This role will offer you the autonomy to improve processes and work on exciting projects in the aerospace industry.Key ResponsibilitiesDevelop and implement quality management systems to ensure...
-
Construction Quality Assurance Specialist
4 weeks ago
Altrincham, Trafford, United Kingdom https:www.energyjobline.comsitemap Full timeQuality Assurance ManagerOur client, a leading construction and integrated support services business, is seeking a highly experienced Quality Assurance Manager to join their team. The ideal candidate will have a strong background in construction quality management, excellent analytical skills, and a keen eye for detail.Key ResponsibilitiesDevelop, implement,...
-
Digital Quality Assurance Specialist
4 weeks ago
Altrincham, Trafford, United Kingdom Informed Solutions Ltd Full timeAbout the RoleWe are seeking a skilled Quality Assurance Engineer to join our team at Informed Solutions Ltd. As a Quality Assurance Engineer, you will play a crucial role in ensuring the high quality of our software solutions.Key Responsibilities:Contribute to the planning, design, development, and execution of tests to ensure high-quality software...
-
Quality Assurance Manager
4 weeks ago
Altrincham, Trafford, United Kingdom Distinct Consultancy Group Ltd Full timeQuality Assurance ManagerWe are seeking a highly skilled Quality Assurance Manager to join our team at Distinct Consultancy Group Ltd. As a Quality Assurance Manager, you will be responsible for leading and managing all aspects of Quality engineering relating to the manufacturing process.Key Responsibilities:Management of ISO 9001:2015 and AS 9001 Revision...
-
Financial Assurance Specialist
3 weeks ago
Altrincham, Trafford, United Kingdom Potential Recruitment Full timeRole OverviewAs a key member of our team at Potential Recruitment, we are seeking an experienced Financial Assurance Specialist to join our firm in Altrincham.Main ResponsibilitiesConducting audits to ensure financial accuracy and compliance with regulatory requirements.Identifying and mitigating risks within the organization.Developing and implementing...
-
Senior Quality Assurance Professional
2 days ago
Altrincham, Trafford, United Kingdom Ernest Gordon Recruitment Full time £45,000 - £55,000Senior Quality Assurance ProfessionalWe are seeking an experienced Senior Quality Assurance Professional to join our team at Ernest Gordon Recruitment.About the Role:This is a fantastic opportunity for a highly motivated and experienced Quality Assurance professional to lead our quality team and ensure that our clients' products meet the highest standards of...
-
Quality Assurance Engineer
2 weeks ago
Altrincham, Trafford, United Kingdom Informed Solutions Full timeAbout the RoleWe are seeking an experienced Quality Assurance Engineer to join our team at Informed Solutions. As a Quality Assurance Engineer, you will play a vital role in ensuring the high-quality software solutions we deliver meet business and user needs.Key ResponsibilitiesContribute to planning, design, development, and execution of tests to assure...
-
Quality Assurance Manager
4 weeks ago
Altrincham, Trafford, United Kingdom KPJ Group Full timeWe are seeking a skilled QEHS Manager to oversee critical operations in a high-precision manufacturing environment. This is a fantastic opportunity to shape quality standards and drive continuous improvement within a leading company in an exciting and ever-evolving industry.Key Responsibilities:Managing ISO 9001:2015 and AS 9100 Revision D standardsLeading...
-
Quality Assurance Manager
4 weeks ago
Altrincham, Trafford, United Kingdom Distinct Consultancy Group Ltd Full time**Quality Manager Role**We are seeking an ambitious individual to lead and manage all aspects of Quality engineering relating to the manufacturing process.The successful candidate will have experience of managing a technically demanding Quality Department and strong leadership skills, with the ability to motivate team members as and when appropriate.The...
-
Senior Quality Assurance Manager
3 weeks ago
Altrincham, Trafford, United Kingdom Ernest Gordon Recruitment Careers Full timeQuality Manager Role OverviewWe are seeking a Quality Manager from an Aerospace background to join our team at Ernest Gordon Recruitment Careers. As a Quality Manager, you will be responsible for overseeing our Quality Management System (QMS) and ensuring that all regulations are followed to a national and international level.Key Responsibilities:Implement...
-
Highly Skilled QA Specialist
18 hours ago
Altrincham, Trafford, United Kingdom Informed Solutions Full timeWe are seeking a highly skilled Quality Assurance specialist to join our team at Informed Solutions. As a key member of our Engineering discipline, you will play a crucial role in ensuring the delivery of high-quality software solutions that meet business and user needs.About UsInformed Solutions is a successful and growing international digital...
-
Aerospace Quality Manager
3 weeks ago
Altrincham, Trafford, United Kingdom Ernest Gordon Recruitment Limited Full timeThe ideal candidate will have experience in managing Quality Management Systems (QMS) and implementing ISO 9001 and AS 9100.As a Quality Manager, you will oversee a team of Quality Engineers and NDT Technicians, ensuring compliance with national and international regulations.You will be responsible for implementing and maintaining a rigorous QMS, managing a...
-
Senior Structural Design Engineer
4 weeks ago
Altrincham, Trafford, United Kingdom Hays Specialist Recruitment Limited Full timeAbout the RoleWe are seeking a highly skilled Principal Structural Engineer to join our team at Hays Specialist Recruitment Limited. As a key member of our engineering consultancy, you will be responsible for the day-to-day preparation and delivery of technical design information.Key ResponsibilitiesContribute to the detailed design and overall project...