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Quality Assurance Specialist

1 month ago

Altrincham, Trafford, United Kingdom Lookers Full time

Job Summary

We are seeking a Quality Assurance Specialist to join our team at Lookers Head Office in Manchester. As a Quality Assurance Specialist, you will be responsible for analysing customer interactions to ensure we are consistently delivering good customer outcomes.

You will report on the capability of our sales teams to provide the level and standard of customer experience required, and identify trends in quality performance to inform business decisions.

This is an exciting opportunity to work with our sales teams to drive quality standards and customer satisfaction. If you have a customer-focused approach and excellent analytical skills, we would love to hear from you.

Key Responsibilities:

  • Analyse customer interactions to identify areas for improvement
  • Report on quality performance to inform business decisions
  • Work with sales teams to drive quality standards and customer satisfaction
  • Identify trends in quality performance and provide recommendations for improvement

Requirements:

  • Experience in a customer-facing role
  • Excellent analytical and communication skills
  • Ability to work independently and as part of a team
  • Strong attention to detail and ability to manage multiple priorities

Why Lookers?

At Lookers, we are committed to delivering exceptional customer experiences. We are a leading retailer of new and used vehicles, with over 30 manufacturers and 150 franchised dealerships across the UK. We are proud to have been voted one of the UK's Top Employers and are dedicated to supporting the development of our people.