Customer Success Project Manager
1 month ago
Experis - ManpowerGroup is seeking a highly skilled Customer Success Project Manager to join our team. As a key member of our Customer Success team, you will be responsible for delivering complex projects within budget and on schedule.
Key Responsibilities:
- Deliver all aspects of project delivery, including costing, forecasting, planning, resource allocation, implementation, delivery, and budget management.
- Ensure that project technical scope, costs, quality, and time parameters are managed and updated throughout the project life cycle.
- Act as a champion for our customers, monitoring data, driving SLA performance, and creating added value.
- Ensure that work carried out meets documented quality, health and safety, and environmental standards.
- Identify and manage potential risks and issues within the project, implementing appropriate mitigation strategies.
- Conduct post-project evaluations to identify areas for improvement and implement lessons learned.
- Foster a collaborative and positive team environment, promoting continuous improvement and professional development.
- Deliver on KPIs set against each project.
Requirements:
- Degree in management, technical, or engineering field.
- Prince 2 Practitioner level or other project management skills/certification.
- Fluent in English (verbal and written); additional languages are an advantage.
About Us:
Experis - ManpowerGroup is a leading provider of workforce solutions and services. We help organizations achieve their goals by providing them with the right talent, technology, and expertise.
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