Customer Success Project Manager

2 weeks ago


Cirencester, Gloucestershire, United Kingdom Experis - ManpowerGroup Full time
Job Title: Customer Success Project Manager

Join Experis - ManpowerGroup as a Customer Success Project Manager and take on a challenging role that requires strong project management skills, technical knowledge, and excellent communication abilities.

Job Summary:

We are seeking a highly motivated and experienced Customer Success Project Manager to lead our ART Sewer, Point Colour, and Customer Framework projects. As a key member of our Customer Success team, you will be responsible for managing project managers, collaborating with cross-functional teams, and ensuring the successful delivery of projects.

Key Responsibilities:
  • Manage project technical scope, costs, quality, and time parameters throughout the project life cycle.
  • Act as a champion for our customers, monitoring data, driving SLA performance, and creating added value.
  • Identify and manage potential risks and issues within the project, implementing appropriate mitigation strategies.
  • Conduct post-project evaluations to identify areas for improvement and implement lessons learned.
  • Foster a collaborative and positive team environment, promoting continuous improvement and professional development.
Requirements:
  • Degree in management, technical, or engineering field.
  • Prince 2 Practitioner level or other project management skills/certification.
  • Fluent in English (verbal and written); additional languages an advantage.
What We Offer:
  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A collaborative and dynamic work environment.


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