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Claims Specialist
2 months ago
Miller Insurance Services LLP is seeking an experienced Claims Specialist to join our London-based Claims team. As a Claims Specialist, you will play a critical role in providing a prompt, accurate, and efficient claims service to our clients and the market.
Key Responsibilities:- Claims Handling: Ensure swift response and settlement of claims, constantly reviewing service standards to maintain high levels of customer satisfaction.
- Claims Negotiation: Negotiate claims with markets to maximize client retention and ensure fair outcomes.
- Client Advice: Provide expert advice to clients on claims-related matters, ensuring they receive clear and unbiased guidance.
- Claims Processing: Ensure timely processing of all claims documents and respond to client inquiries in a professional and courteous manner.
- Financial Management: Securely handle client monies, manage payments, and maintain accurate financial records.
- System Maintenance: Update and maintain in-house systems to ensure seamless claims processing and data management.
- Collaboration: Liaise with placing teams and other areas of Miller to ensure overall client requirements are met.
- Reporting: Prepare statistical claims data for internal and external use, providing valuable insights to inform business decisions.
- Quality Control: Perform quality control checks on all documentation to ensure accuracy and compliance.
- Compliance: Adhere to and meet fully the expectations of Miller, as set out in its policies and procedures, training material, and embedded in its systems and controls.
- Pension Contribution: 10% pension contribution from Miller, with a matching scheme up to 5%.
- Private Medical Insurance: Comprehensive private medical insurance for employees and their families.
- Cash Plan: Medicare cash plan to support employees' health and wellbeing.
- Annual Leave: Minimum of 25 days annual leave, with flexibility to buy more.
- Life Assurance: Life assurance to provide financial security for employees and their families.
- Income Protection: Income protection to support employees in the event of illness or injury.
- Critical Illness Cover: Critical illness cover to provide financial support in the event of a serious illness.
- Enhanced Leave: Enhanced maternity, paternity, adoption, and shared parental leave policies.
