Technical Service Specialist
2 weeks ago
About the Role
We are seeking a highly skilled Technical Service Specialist to join our Commercial Suppression and Water Mist business at Johnson Controls. As a key member of our team, you will be responsible for providing direct technical support to our customers, driving growth, and adding value through technical expertise.
Key Responsibilities
- Provide first-class technical support to customers, including design and calculations.
- Drive demand for our product portfolio through specification, working closely with sales teams, key consultants, and influencers.
- Manage workload to meet technical and commercial KPIs.
- Support sales teams through technical guidance and expertise, positioning JCI to win.
- Author and peer-review technical project specifications.
- Support customer relationships, understanding product requirements, and being customer-centric in achieving individual and departmental goals.
Requirements
- Proven ability in creative problem-solving in a technical environment.
- Technical knowledge of fire protection products, specifically gaseous fire suppression and watermist technologies.
- Fluent in AutoCad and hydraulic design software.
- Fluent in Revit and BiM modeling (preferred).
About Us
Johnson Controls is a leading provider of fire protection solutions, and we are committed to delivering exceptional customer service and support. As a Technical Service Specialist, you will be part of a collaborative team environment, with opportunities for career development and growth.
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