Technical Service Specialist

2 weeks ago


Manchester, United Kingdom Johnson Controls Full time

About the Role

We are seeking a highly skilled Technical Service Specialist to join our Commercial Suppression and Water Mist business at Johnson Controls. As a key member of our team, you will be responsible for providing direct technical support to our customers, driving growth, and adding value through technical expertise.

Key Responsibilities

  • Provide first-class technical support to customers, including design and calculations.
  • Drive demand for our product portfolio through specification, working closely with sales teams, key consultants, and influencers.
  • Manage workload to meet technical and commercial KPIs.
  • Support sales teams through technical guidance and expertise, positioning JCI to win.
  • Author and peer-review technical project specifications.
  • Support customer relationships, understanding product requirements, and being customer-centric in achieving individual and departmental goals.

Requirements

  • Proven ability in creative problem-solving in a technical environment.
  • Technical knowledge of fire protection products, specifically gaseous fire suppression and watermist technologies.
  • Fluent in AutoCad and hydraulic design software.
  • Fluent in Revit and BiM modeling (preferred).

About Us

Johnson Controls is a leading provider of fire protection solutions, and we are committed to delivering exceptional customer service and support. As a Technical Service Specialist, you will be part of a collaborative team environment, with opportunities for career development and growth.



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