Senior Technical Services Leader

5 days ago


Manchester, United Kingdom Jonathan Lee Recruitment Ltd Full time
Job Summary
As a Senior Technical Services Leader at Jonathan Lee Recruitment Ltd, you will oversee the delivery of field-based technical services across a dynamic region. Your expertise in driving performance through strong team management and strategic resource planning is highly valued.

The Role:
Driving Excellence in Technical Service
In this leadership position, you will be responsible for ensuring operational goals are met and maintaining an unmatched standard of customer satisfaction. You will lead from the front, inspiring and motivating a multi-skilled, field-based team to deliver top-tier technical services.

Your Key Responsibilities:
1. Inspire and Lead: Manage and motivate a team of skilled professionals to achieve key performance indicators, such as response time, first-time fix rate, and first-time installation.
2. Customer Focus: Use data insights to produce detailed reports on service performance and client satisfaction, identifying opportunities for continuous improvement and actionable solutions.

What We Offer
Our competitive salary package includes a generous bonus structure and comprehensive benefits, including a company car or allowance, enhanced pension, and 25 days holiday and private healthcare.

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