Retail Team Lead

4 days ago

United Kingdom Teamworx Full time £40,000
About the Role

We are seeking a highly motivated and experienced Retail Team Lead to join our team at Teamworx. As a Retail Team Lead, you will be responsible for delivering exceptional customer service, mentoring and motivating our store team, and effectively communicating business goals and objectives to our colleagues.

Main Responsibilities
  • Delivering extraordinary customer service and actively mentoring and motivating our store team
  • Effectively communicating business goals and objectives to our colleagues
  • Identifying commercial opportunities in your local area
  • Being responsible for cash and stock control
  • Supporting the store management team in making the best use of our payroll and headcount budgets
  • Supporting with the recruitment of store colleagues when required
  • Authorising and handling refunds and exchanges
  • Managing performance or your store colleagues
  • Conducting performance appraisals when required and supporting talent and succession planning for your team
  • Following health and safety regulations while maintaining excellent operational standards to provide a safe environment for customers and colleagues
What We Offer

We offer a competitive salary, company pension, discounted healthcare, paid maternity and parental leave, sick pay scheme, bonus scheme, colleague discount, wellness initiatives, and a 39-hour workweek with 5 days on and 2 days off.

Requirements
  • Experience in retail, sales, or operations and ready to step up
  • Exposure to people management activities in a customer-facing environment
  • Desire to support and mentor store colleagues
  • Authentic leader who builds an environment where every colleague can be themselves and do their best work
  • Comfortable with holding performance-related discussions when needed
  • Superb communicator with the ability to articulate messages clearly
  • Place a value on innovation and trying new ideas
  • Recognise the importance of diversity of thought and backgrounds as key factors for teams to operate at their best

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