Retail Operations Leader
1 week ago
Company Overview
We are a leading retail company END. that strives for excellence in customer experience.
About the Role
We are seeking an experienced Retail Operations Leader to join our team. This is a key role within our organization, responsible for delivering exceptional customer service and driving sales growth.
Key Responsibilities:
- To assist the Store Manager in maintaining the highest standards of customer service and store operations.
- Positioned to take over full managerial tasks as necessary, ensuring seamless continuity.
- Ensure the team is equipped with relevant knowledge to deliver industry-leading service and product expertise.
- Lead by example, demonstrating exceptional service techniques and motivating the team to achieve excellence.
- Drive sales growth through effective team motivation and performance management.
- Identify opportunities for improvement and communicate them to the Store Manager regularly.
- Maintain awareness of product and merchandising standards, adhering to floorplans and VM guidelines.
- Familiarize yourself with store operations, possessing a good working knowledge of processes and procedures.
- Manage financial accountability, supporting the Store Manager in wage-to-sales budget, shrinkage, and revenue management.
- Maintain workplace safety and provide a healthy environment for staff and customers.
Salary Range:
The estimated annual salary for this position is between £35,000 - £45,000, depending on location and experience.
Required Skills and Qualifications:
- Good knowledge and understanding of processes, procedures, and systems used in retail operations.
- Accountable for delivering assigned tasks within departmental projects, continuously improving processes and outcomes.
- Strong understanding of team dynamics and collaboration with other departments to achieve business objectives.
- Management responsibility for ensuring team members are motivated and capable of delivering high-quality service and performance.
- Judgement skills based on good practice and previous experience, focusing on individual and team priorities.
- Influencing decisions through joint accountability for end results, positively impacting customer experience.
- Sound communication and diplomacy skills to exchange complex information effectively.
Benefits:
- 31 days holiday (including bank holidays and birthday day off).
- Company pension scheme.
- Generous staff discount.
- Health cash plan.
- Opportunities for professional development and career progression.
Our Core Values:
We put our customers first, are passionate and dedicated, and strive for excellence. To achieve this, we remain positive and collaborative, keeping it simple.
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