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Retail Operations Leader

1 month ago

London, Greater London, United Kingdom END. Full time

Company Overview

We are a leading retail company END. that strives for excellence in customer experience.

About the Role

We are seeking an experienced Retail Operations Leader to join our team. This is a key role within our organization, responsible for delivering exceptional customer service and driving sales growth.

Key Responsibilities:

  • To assist the Store Manager in maintaining the highest standards of customer service and store operations.
  • Positioned to take over full managerial tasks as necessary, ensuring seamless continuity.
  • Ensure the team is equipped with relevant knowledge to deliver industry-leading service and product expertise.
  • Lead by example, demonstrating exceptional service techniques and motivating the team to achieve excellence.
  • Drive sales growth through effective team motivation and performance management.
  • Identify opportunities for improvement and communicate them to the Store Manager regularly.
  • Maintain awareness of product and merchandising standards, adhering to floorplans and VM guidelines.
  • Familiarize yourself with store operations, possessing a good working knowledge of processes and procedures.
  • Manage financial accountability, supporting the Store Manager in wage-to-sales budget, shrinkage, and revenue management.
  • Maintain workplace safety and provide a healthy environment for staff and customers.

Salary Range:

The estimated annual salary for this position is between £35,000 - £45,000, depending on location and experience.

Required Skills and Qualifications:

  • Good knowledge and understanding of processes, procedures, and systems used in retail operations.
  • Accountable for delivering assigned tasks within departmental projects, continuously improving processes and outcomes.
  • Strong understanding of team dynamics and collaboration with other departments to achieve business objectives.
  • Management responsibility for ensuring team members are motivated and capable of delivering high-quality service and performance.
  • Judgement skills based on good practice and previous experience, focusing on individual and team priorities.
  • Influencing decisions through joint accountability for end results, positively impacting customer experience.
  • Sound communication and diplomacy skills to exchange complex information effectively.

Benefits:

  • 31 days holiday (including bank holidays and birthday day off).
  • Company pension scheme.
  • Generous staff discount.
  • Health cash plan.
  • Opportunities for professional development and career progression.

Our Core Values:

We put our customers first, are passionate and dedicated, and strive for excellence. To achieve this, we remain positive and collaborative, keeping it simple.