Retail Operations Leader

1 week ago


London, Greater London, United Kingdom END. Full time

Company Overview

We are a leading retail company END. that strives for excellence in customer experience.

About the Role

We are seeking an experienced Retail Operations Leader to join our team. This is a key role within our organization, responsible for delivering exceptional customer service and driving sales growth.

Key Responsibilities:

  • To assist the Store Manager in maintaining the highest standards of customer service and store operations.
  • Positioned to take over full managerial tasks as necessary, ensuring seamless continuity.
  • Ensure the team is equipped with relevant knowledge to deliver industry-leading service and product expertise.
  • Lead by example, demonstrating exceptional service techniques and motivating the team to achieve excellence.
  • Drive sales growth through effective team motivation and performance management.
  • Identify opportunities for improvement and communicate them to the Store Manager regularly.
  • Maintain awareness of product and merchandising standards, adhering to floorplans and VM guidelines.
  • Familiarize yourself with store operations, possessing a good working knowledge of processes and procedures.
  • Manage financial accountability, supporting the Store Manager in wage-to-sales budget, shrinkage, and revenue management.
  • Maintain workplace safety and provide a healthy environment for staff and customers.

Salary Range:

The estimated annual salary for this position is between £35,000 - £45,000, depending on location and experience.

Required Skills and Qualifications:

  • Good knowledge and understanding of processes, procedures, and systems used in retail operations.
  • Accountable for delivering assigned tasks within departmental projects, continuously improving processes and outcomes.
  • Strong understanding of team dynamics and collaboration with other departments to achieve business objectives.
  • Management responsibility for ensuring team members are motivated and capable of delivering high-quality service and performance.
  • Judgement skills based on good practice and previous experience, focusing on individual and team priorities.
  • Influencing decisions through joint accountability for end results, positively impacting customer experience.
  • Sound communication and diplomacy skills to exchange complex information effectively.

Benefits:

  • 31 days holiday (including bank holidays and birthday day off).
  • Company pension scheme.
  • Generous staff discount.
  • Health cash plan.
  • Opportunities for professional development and career progression.

Our Core Values:

We put our customers first, are passionate and dedicated, and strive for excellence. To achieve this, we remain positive and collaborative, keeping it simple.



  • London, Greater London, United Kingdom Mind Retail Full time

    About the RoleMind Retail is seeking a skilled Retail Management Leader to join our team. This exciting opportunity is for a Shop Performance Director who will take ownership of their shop's performance, maximising profits, delivering the highest level of shop standards using their creative flair, and providing excellent quality service to our customers.Our...


  • London, Greater London, United Kingdom Le Labo Full time

    Are you a natural leader looking for a new challenge? We are seeking a Retail Operations Leader to join our team at Le Labo. As a key member of our management team, you will be responsible for driving business results and ensuring exceptional customer experiences.Job OverviewThe ideal candidate will have a strong background in retail operations, preferably...


  • London, Greater London, United Kingdom Pandora Full time

    About the RoleThe Assistant Store Manager role at Pandora is a key position in our retail operations, requiring a highly capable leader and passionate team player who can confidently support their team to provide an unforgettable Pandora in-store experience.ResponsibilitiesSupport and coach the in-store team to achieve sales targets while setting an example...


  • London, Greater London, United Kingdom Mitchells & Butlers Leisure Retail Limited Full time

    **About Us**Nicholson's pubs have been a staple of British hospitality for nearly 150 years, serving up great food, drink and classic pub atmosphere.We're looking for an experienced leader to join our team as a Furniture Retail Business Manager. This is a fantastic opportunity to build a business from the ground up and take it to new heights.In this role,...


  • London, Greater London, United Kingdom Progresso Search Full time

    At Progresso Search, we're seeking a highly skilled and experienced Senior Retail Operations Leader to join our team. This is a fantastic opportunity for a seasoned professional looking to take on a challenging role with significant responsibility.As a Senior Retail Operations Leader, you will be responsible for delivering exceptional customer service while...


  • London, Greater London, United Kingdom Charles Tyrwhitt Full time

    Job Summary:The ideal candidate for this role is a highly motivated and experienced Retail Operations Leader who can lead a high-performing team to achieve sales targets, KPIs, and compliance. They will be responsible for recruiting, nurturing, and retaining top talent, promoting company culture, and identifying sales opportunities.Key Responsibilities:Lead...


  • London, Greater London, United Kingdom LIDL Full time

    Job Title: Retail Operations LeaderAbout the Role: As a key member of our store team, you will be responsible for managing daily store operations, leading a high-performing team, and delivering exceptional customer experiences in a fast-paced retail environment.Key Responsibilities:Store Operations Management: Oversee the efficient management of store...

  • Area Manager

    2 weeks ago


    London, Greater London, United Kingdom B&M Retail Full time

    Area Manager - Senior Retail LeaderWe are seeking a highly experienced Area Manager to join our team at B&M Retail. The successful candidate will be responsible for leading a team of store managers across the London area, driving sales growth, developing talent, and implementing business strategy. Key Responsibilities:Manage a team of store managers across...


  • London, Greater London, United Kingdom B&M Retail Full time

    We are seeking a dynamic and experienced Store Manager to lead our store team in North London. As a Store Manager, you will be responsible for overseeing all aspects of store operations, from stock management to recruitment, and driving sales growth and excellence in store standards.About the RoleYou will lead your management team and colleagues in store,...


  • London, Greater London, United Kingdom Fashion & Retail Personnel Full time

    We are seeking a highly organized and efficient Retail Operations Coordinator to join our Fashion & Retail Personnel team on a permanent basis.This role will see the successful candidate supporting the Head of Retail across their portfolio of standalone and concession stores, ensuring that the teams have the necessary information and administrative...


  • London, Greater London, United Kingdom Garden Forum Limited Full time

    Our client, Garden Forum Limited, is a leading independent gardening company with six centers and a garden maintenance business. As a Garden Forum Retail Operations Leader, you will be responsible for driving the success of one of their retail centers. Your key objectives will be to develop and implement strategies to enhance the customer experience and...


  • London, Greater London, United Kingdom Fashion & Retail Personnel Full time

    About the Opportunity: We are seeking a Fragrance Retail Operations Lead to join our team at Fashion & Retail Personnel. This is a unique opportunity to drive business growth and improve operational efficiency.Key Responsibilities:Leading the development and implementation of operational strategiesManaging and developing the operations teamOverseeing...


  • London, Greater London, United Kingdom Fashion & Retail Personnel Full time

    About Fashion & Retail PersonnelWe are a renowned menswear retailer with a strong presence on Jermyn Street, London. Our premium store offers an exceptional shopping experience to discerning customers.Job Summary:We are seeking a dynamic and skilled store supervisor to lead our store in delivering outstanding customer service and operational excellence.Key...


  • London, Greater London, United Kingdom Fashion & Retail Personnel Full time

    Retail Store Manager OpportunityWe are seeking a skilled retail store manager to lead our London flagship store. This role involves driving performance, capitalizing on market trends, and managing day-to-day operations.Key Responsibilities:Drive performance through a collaborative approachCapitalize on market trends to stay aheadProactively manage store...


  • London, Greater London, United Kingdom Partner Retail Services Full time

    Leadership and Team Management: As a key member of the Partner Retail Services team, you will be responsible for managing and leading colleagues across all departments, providing direction, support, and encouragement to achieve their goals.Adherence to PRS Policies: You will follow and implement PRS processes, guidelines, and policies to ensure operational...

  • Retail Store Leader

    4 days ago


    London, Greater London, United Kingdom Mind Retail Full time

    About UsMind Retail is a network of over 170 charity shops across England and Wales, generating a net income of around £21 million per year.We have ambitious plans to grow over the next few years and are committed to making a difference in local communities by offering a warm and welcoming place for people to shop, volunteer or access our mental health...


  • London, Greater London, United Kingdom EE Retail Full time

    About EE RetailWe are a leading retailer with a strong presence in the UK market. Our team is passionate about delivering exceptional customer service and driving business growth.Job Title: Assistant Store LeaderWe are seeking an experienced and ambitious retail professional to join our team as an Assistant Store Leader. This is an exciting opportunity for...

  • Retail Team Leader

    2 weeks ago


    London, Greater London, United Kingdom Primark Full time

    Job SummaryWe are seeking a Retail Team Leader to join our team at Primark. As a Retail Team Leader, you will be responsible for leading a team of Retail Assistants and ensuring the smooth operation of the store.Key ResponsibilitiesLead a team of Retail Assistants to achieve sales targets and provide an excellent customer experience.Manage the daily running...


  • London, Greater London, United Kingdom Fashion & Retail Personnel Full time

    We are looking for a highly organized and efficient Key Retail Operations Coordinator to join our team at Fashion & Retail Personnel.The ideal candidate will have experience working in a fashion head office environment, with strong communication skills and intermediate Excel abilities.This role is responsible for ensuring sales data is communicated to store...

  • Retail Team Leader

    3 days ago


    London, Greater London, United Kingdom Screwfix Direct Ltd Full time

    Job SummaryWe are seeking a highly motivated and experienced Retail Team Leader to join our team at Screwfix Direct Ltd. As a key member of our retail operations, you will be responsible for ensuring the smooth day-to-day running of our stores.Your primary focus will be on providing exceptional customer service, managing store standards, and leading a...