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Head Waiter

2 months ago


London, Greater London, United Kingdom The Dorchester Full time

We're committed to excellence in every aspect of our service, and we're looking for a talented individual to join our team as a Head Waiter in The Promenade at The Dorchester.


What We Offer

As a Head Waiter in The Promenade, you'll enjoy a range of benefits, including:

  • A competitive employee bonus scheme and excellent service charge
  • Complimentary stays, including breakfast, across the Dorchester Collection Hotels
  • 50% F&B discount at selected bars and restaurants within the Dorchester Collection
  • Vibrant social events that bring employees together, including summer parties and winter balls
  • Amazing benefits, such as discounts in various high street and online shops, seasonal ticket loans, rental deposit schemes, and a competitive private pension scheme
  • Apprenticeship, training, and development opportunities, from Level 2 (Hospitality Team Member) up to Level 5 (Operations Manager) and beyond
  • A £1000 bonus for successful referrals
  • Access to immediate wellbeing advice, because we care about our employees
What You'll Do

You'll take pride in delivering exceptional service to our guests, ensuring their every need is met during their stay. This will involve:

  • Running a station, greeting guests, and providing menu knowledge to ensure a seamless dining experience
  • Assisting management with order taking and billing to maintain the highest standards of service

You'll also demonstrate flexibility and creativity in responding to guests' special requests and addressing any challenges that may arise during the day.

The items listed above are just a glimpse into the daily life of a Head Waiter in The Promenade. We'll provide you with all the information you need to succeed in this role.

What We're Looking For

  • A strong customer service ethic and excellent communication skills
  • The ability to work effectively in a fast-paced environment and maintain a calm demeanor under pressure
  • English as the primary language used in our hotel, with the ability to communicate comfortably in this language