Customer Care Professional

2 days ago


Chatham, Kent, United Kingdom Lendable Ltd Full time

Lendable Ltd's Financial Support team provides vital support to customers facing financial difficulties. As a Customer Care Professional in this team, you will play a crucial role in ensuring our customers receive the help they need to overcome their financial challenges.

About the Role

Your primary objective will be to interact with customers, understanding their financial situations and providing customized solutions to address their needs. This may involve collaborating with Team Lead to develop processes and procedures that drive positive customer outcomes.

You will also be responsible for maintaining high-quality standards by consistently delivering exceptional customer interactions. In return for your hard work, the estimated salary for this role is $62,500, depending on location and experience.

Key Responsibilities:
  • Foster strong relationships with customers to understand their financial challenges
  • Collaborate with Team Lead to create efficient processes for resolving customer issues
  • Continuously improve quality standards by delivering exceptional customer experiences


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