Operational Excellence Director

2 weeks ago

London, Greater London, United Kingdom Expedia Group Full time

We're seeking a Senior Director, Operational Excellence to lead a team focused on driving divisional process improvement and change management at Expedia Group. This role will help the organization identify and resolve operational gaps and inefficiencies and will partner with senior leaders to redesign operating models through lean, six sigma and industry best practices.

Key Responsibilities:

  • Lead strategic orchestration of key business processes as part of the Traveler and Partner Service Platform organization, working across brands, including Expedia for Business and Corporate Services to ensure consistency in identification, prioritization and execution of cross functional OpEx projects
  • Support the organization in identifying and resolving operational problems by discovering, redesigning and operationalizing business processes and frameworks
  • Drive business process design and improvement projects to ensure there is a well understood path to the organization's platform definition, its benefits and its externalization
  • Introduce industry best practices through the development of a center of excellence capabilities, including training and knowledge sharing
  • Establish and improve OpEx best practices through the implementation of a common framework; scoping, discovery, design and implementation
  • Build process excellence awareness across senior leaders and key stakeholders, leading to the development of OpEx opportunities and pipeline
  • Support and guide the organization through transformation and move toward integration, standardization and faster execution

Requirements:

  • 10+ years of operational excellence experience, including processes, policies and tools
  • Strong knowledge of operational industry leading trends and a track record of successful implementation
  • Strong analytical thinking and problem solving
  • Excellent written and verbal communication
  • Strong attention to detail, excellent organization skills
  • Experience managing stakeholders and leading teams, including coaching individuals in a complex, matrixed environment

Expedia Group offers a competitive salary range of $244,500.00 to $342,000.00, with the potential to increase up to $391,000.00 based on performance. We also offer a wide range of benefits, including medical/dental/vision, paid time off, and an Employee Assistance Program. To fuel each employee's passion for travel, we offer a wellness & travel reimbursement, travel discounts, and an International Airlines Travel Agent (IATAN) membership.

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