Account Development Specialist for Hotel and Casino Clients

6 days ago


Loughborough, Leicestershire, United Kingdom The Access Group Full time

We're looking for an experienced Technical Account Manager to join our team at The Access Group. As a key member of our sales organization, you will be responsible for managing day-to-day relationships with our complex casino customers, providing expert guidance and support, and working closely with our VP Casino Strategy and Solutions to meet customer needs and maximize growth opportunities.

About the Role

You will be the main point of contact for all product-related questions and assist with ongoing training, best practice advice, and ensuring complex integrations work seamlessly to maximize bookings through our CRS. This is a remote position, but candidates must be willing to work hours that align to the Pacific Time Zone.

  • Main Responsibilities:
  • Manage day-to-day relationships with complex casino customers
  • Provide expert guidance and support to casino customers
  • Work closely with VP Casino Strategy and Solutions to meet customer needs and maximize growth opportunities
About You

To succeed in this role, you'll need to have a strong background in account management and technical support, as well as excellent communication and problem-solving skills. You should also be familiar with our product suite and have a deep understanding of the casino industry.

  • Requirements:
  • Minimum 2 years of experience in hospitality with previous account management and/or technical support experience
  • Strong background in account management and technical support
  • Excellent communication and problem-solving skills
  • Familiarity with our product suite and the casino industry

We offer a competitive salary and benefits package, including medical, dental, and vision coverage, as well as a generous 401(k) matching program. Our employees also enjoy flexible work arrangements, professional development opportunities, and a dynamic work environment.



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