Area Merchant Manager

1 month ago


Brentwood, Essex, United Kingdom HSS Hire Ireland Full time

We're a leading tool hire company that's revolutionizing the industry with cutting-edge technology. Our team is passionate about delivering exceptional customer service and building strong relationships with our customers.

As a Merchant Branch Manager, you'll be at the forefront of providing premier hire solutions and top-tier products across all building service sectors. If you're eager to join our exciting journey, we want you to be part of our team.

The Role of a Merchant Branch Manager

You will be responsible for building strong customer relationships by offering expert assistance with their hire needs while actively seeking opportunities to upsell and cross-sell products and services.

What do you need to succeed as a Merchant Branch Manager?
  • Experience in construction products/equipment and a similar managerial/supervisor position in a builder's merchant or related business.
  • Strong commercial acumen with awareness of the current market.
  • Proven ability to consistently meet and exceed performance targets, prioritise tasks, and meet deadlines with a focus on finding solutions.
  • Commitment to continuous learning and expanding product expertise.
  • Dedication to delivering exceptional customer service.
  • Highly adaptable, self-motivated, and resourceful.
  • Excellent organisational abilities, with a talent for balancing workloads and meeting service demands.
What does the Merchant Branch Manager role involve?
  • Independently manage the HSS dedicated area within our partnering builder's merchant, providing expert assistance to customers with their hire needs while actively seeking opportunities to upsell and cross-sell products and services.
  • Cultivate and maintain strong relationships with customers to secure repeat business and long-term loyalty.
  • Promote the branch to increase trade sales growth.
  • Meet and exceed sales targets with a customer-focused approach.
Similar Working Pattern

Monday to Friday 7:30am until 17:00pm and Saturday 8:00am until 12:00pm
(with an accumulative extra day off during the week for every 2 Saturday shifts worked).

Who Are HSS?

We're proud of our commitment to diversity and inclusivity. We believe that everyone should have the opportunity to contribute and thrive within our workforce. If you're eager to join our exciting journey, we want you to be part of our team.

We're Disability Confident Committed Employer and believe that everyone should have the opportunity to contribute and thrive within our workforce – please do let us know if you require any reasonable adjustments during the recruitment process that will allow you to perform to the best of your ability.


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