External Sales Team Assistant

3 days ago


Hartlepool, Hartlepool, United Kingdom Theo James Recruitment Full time
Role Overview

We are seeking a highly skilled External Sales Team Assistant to join our Customer Service Team at Theo James Recruitment. As a key member of the team, you will support the External Sales Team and internal Operations Teams in achieving exceptional customer service standards.

The successful candidate will be responsible for managing customer orders, maintaining stock control, coordinating with logistics and production teams, and ensuring target account OTIF delivery performance.

Key Responsibilities:

  • Manage customer orders from input to delivery.
  • Maintain stock control within customer agreements.
  • Coordinate with logistics and production teams to meet customer expectations.
  • Ensure target account OTIF delivery performance.
  • Approve artwork using in-house IT systems.
  • Collaborate with external account managers on account plans and improvements.
  • Report data for analysis and provide actionable insights.
  • Participate in customer review meetings and address service-related issues.
  • Enhance the efficiency of the customer service team through proactive problem-solving and implementation of best practices.

Requirements:

  • Bachelor's degree in Business Administration or related field.
  • Minimum 2 years' experience in customer service or operations.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Strong analytical and problem-solving skills.

About the Salary:

The estimated salary for this role is around $60,000 - $70,000 per annum, depending on experience.


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