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Program Manager
2 months ago
We are seeking a highly skilled Program Manager to join our team at Vinsys Information Technology Inc. The successful candidate will be responsible for leading our Statewide IT Support Hub, which consists of a remote team of 6 Desktop Technicians and 4 Business Analysts.
Key Responsibilities:- Supervise and manage a team of IT professionals to provide technical support for equipment and applications used by agency employees throughout the state.
- Provide expert-level support services to employees for hardware and software needs.
- Implement service improvements to support field operations.
- Manage broadcasts and communications statewide regarding IT actions from VDOT and VITA that affect employees.
- Monitor VDOT's Support Hub Queues for completion and dispositioning to other program areas.
- Explore opportunities for process improvement and create and manage relationships with internal/external customers and vendors.
- Leadership skills that positively influence and motivate others.
- Strong ability to organize, motivate, communicate, and listen to a team.
- Ability to manage and mentor a tiered team of remote workers.
- Experience utilizing service request software.
- Experience in IT Desktop Support and/or as an IT Business Analyst.
- Strong written and oral communication skills.
- Strong problem-solving skills.
The Commonwealth of Virginia security policies prohibit the use of offshore IT contractors. The successful candidate must attest to the fact that their candidate will physically reside within the US for the duration of the assignment.
